Nice condo but customer service was awful

wbmast (Ephrata)
Review submitted: July 30, 2012   Date of arrival: July 22, 2012

My family and I were so excited for our vacation this year, unfortunately our arrival at the resort was less than pleasant. The condo was nice and for what we paid, it was great. When we arrived we were taken out of the registration line and taken to a back area where we were asked to take a seat and someone would be right with us. We were approached by a man who wanted to schedule us to sit thru a "time share" presentation. We gracefully declined and the gentleman continued to push us. I tried to explain that our 18 yr. son was leaving for the US Air Force the day after our return from vacation and we were there to do nothing but spend quality time with our 3 children. He stated we could bring them along, ok, they are 13, 16, and 18, yeah, ok. We finally had to get firm and say NO, we aren't buying and we aren't interested, Period! He was obviously offended but we tried to be nice about it. The worst part was the fact that we were told that we would have two twin beds in the second bedroom, and I did double check this with the owner and via email, I was assured that we would have the twins. Much to our surprise, we were given a unit with 1 King and 1 full size bed. My husband went back to the office area and explained our situation, he was told that there is nothing they can do. In fact one of the managers stated that since we rented thru an owner and not the resort, it is not the resort's problem. My husband went back a second time and the other manager on duty also stated that there was nothing they could do but offered us a roll away bed. We got the bed while we were out shopping and when we returned we realized we had no sheets for the roll away nor the Queen sleeper sofa. We called and told them that they brought the bed but we had no sheets for either bed. They said they would bring them right up. When we returned back again after a late dinner, we had sheets for the roll away but not the sleeper. My husband once again went down to complain, it took until 11:30 pm until my children had sheets but the resort claimed to be out of pillows, they arrived at 8:30 am the next day. There were marks all over the walls and the trim in the bathroom looked like it was just slapped up and wasn't painted. Like I said for the price we paid, the quality of the room was sufficient, however the resort and the staff were fair to poor at best. I have never written a negative review before, but I think people need to know some of this prior to renting.

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Helpful votes: 5 / 5

Girls Time Off

Bonnie (Ruther Glen Virginia)
Review submitted: October 11, 2011   Date of arrival: October 2, 2011

Property was very clean and very well maintained. We had a great vacation and would definetly rent here again. We had a little trouble finding administration as the sign was hidden by a tree but once we found it we were treated very nicely and everyone was attentive to us and our needs. The owner that I rented from was very good at explaining what was there and the cost and what to expect, however it was more than we expected and were very very satisfied with all aspects of our stay. The information we got at check in about area shopping, restaurants,grocery stores and local attractions were very helpful and the directions were precise.

Recommended for: adventure seekers, age 55+, girls getaway, sight seeing

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Helpful votes: 3 / 3

Great stay. Can't wait to return!

black belts (Port Royal, PA USA)
Review submitted: September 27, 2011   Date of arrival: September 16, 2011

Our family found this resort and stay to be absolutely perfect. This was our first experience renting a condo and we will definitely be looking to do it again. The condo was clean and comfortable as were all the extras (pools, exercise room, etc.). All staff were professional and friendly. Thanks, Bill, for all your help and answering of our questions. We will definitely recommend you to others.

Recommended for: age 55+, families with young children, families with teenagers, sight seeing, romantic getaway

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Helpful votes: 3 / 3

Comfortable place

kevy (Binghamton, New York, USA)
Review submitted: August 4, 2011   Date of arrival: July 23, 2011

We liked the place...clean and comfortable. I think it was a good deal and the place had everything necessary. It was near the highway and easy to get to the attractions and great shopping.

Recommended for: age 55+, families with young children, families with teenagers, sight seeing

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Helpful votes: 3 / 3

Good Vacation Stay!

veritaseducator (Olive Branch, MS)
Review submitted: December 28, 2010   Date of arrival: December 13, 2010

Let me first say that the owner of this rental was a DREAM to work with! They were top notch, organized and helpful. The only problem we had was the condo we were given was not an updated one and lacked in cleanliness. Our hot tub had not been maintained well and was consequently dirty upon arrival. The dryer in the original condo also malfuctioned. We made a call to the concierge and were moved to an updated, clean and fully functional condo in less than two hours without any problems at all. The staff was great. The resort has multiple buildings,so we are sure that maintenance is an overwhelming task. We didn't feel in anyway that the original problems were the norm and especially appreciated the way the problem was dealt with. The remaining six days of our stay was fabulous. The kitchen was sufficiently stocked for family use and the property contains an awesome Colonial period home that you can tour. We also saw a few activities scheduled on the property that seemed interesting. Overall we rested in great accomodations for a wonderful price....we would recommend this property and the property owner highly!

Recommended for: families with young children, families with teenagers, sight seeing, romantic getaway

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Helpful votes: 5 / 6

Williamsburg

vasa (Waterbury, CT)
Review submitted: August 3, 2010   Date of arrival: July 25, 2010

Great person to work with... the best! The place was very nice, we had a great time. Thank you!

Recommended for: families with young children

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Helpful votes: 1 / 1

Rental

Jill (Roscommon, MI, USA)
Review submitted: August 3, 2010   Date of arrival: July 25, 2010

Review is not user friendly, you can't use all capital letters!!!
Rental was good size, kitchen could have used more items like, kitchen towels.
We had to call for a can opener and a vacuum. The ice maker leaked so that did not help us on the 100 degree weather.

Recommended for: families with young children

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Helpful votes: 1 / 3