Owners response: The most important part of my business is good guest relations. I personally meet my guests and go over their check in and answer all their questions regardless of how long it takes. I never try to rush them. They are usually tired from a long trip, so I do my best to put their mind at ease and assure them they are in good hands. My guest book is also available for them to review and it gives first time visitors to New Smyrna Beach a big head start in deciding what they want to do during their stay. My guest book contains maps, restaurant reviews, shopping tips, and lots of Internet links to suggested activities in and around our beautiful island community. I update it as need so the information stays accurate and up to date.

Owners response: Not sure why lamps were unplugged, but spoke to my cleaning staff and it's possible they were plugging in vacuum and forgot to replug in lamps after. This is the first incident of a complaint regarding the wireless internet provided by the on-site managaement office. The manager is looking into it. August is a busy month and the place is filled up so maybe too many on the system. I had Brighthouse come in and install my own personal router so that should resolve future problems.

Owners response: Thanks for your positive feed back about my condo in New Smyrna Beach. I actually own three here and I like to refer to my business as a Bed & Breakfast without having to actually cook breakfast. But my kitchens are very well stocked so you can cook your own. Our town is growing up and it's becoming more and more popular with locals from Orlando as well as from far away places like Canada, Germany, and all over the United States. We feel very blessed to live here. The Resort was built in the 70's so they didn't put washer/dryers in each unit back then. But the laundry rooms on each floor have all been updated with very good equipment and granite folding table and new tiled floors. There's a couple chairs and small table if you want to read a book or magazine while waiting for the machine to finish. I keep laundry detergent and dryer sheets under the kitchen sink for my guests use, so it's pretty easy to do a load of laundry if you need some extra towels or want to pack clean clothes in your suitcase before you leave. Thanks again and hope to see you back for another beach break soon.

Owners response: This was a large family vacation and they rented all three condos. They were great guests and fun to work with. Families are my specialty. I make sure there's plenty of beach toys, buggie boards, and sports gear in the front closet for the kids, and beach chairs and umbrella for the grown ups. I have many repeat and referral guests that bring larger groups down the next time and need more than one rental, so having the ability to offer other properties within the same resort makes it easy for them. The ocean front park next door comes in handy for special celebrations like family reunions, small weddings, anniversary parties and birthdays. I'm looking forward to their return visit next year. Some of my families have returned for four years in a row and I've watched the kids grow every year. I feel like one of those pretend family members like a long lost Aunt. Vacationers are always in a good mood and ready to relax and enjoy their new surroundings. Sometimes I feel like I have the best job in the world.

Owners response: This review says it all. A fun layback beach town with uncrowded pristine beaches and great fishing in the Intercoastal Waterway. Gourmet restaurants with locally caught seafood specialties. New Smyrna Beach offers total relaxation in a family friendly atmosphere. New Smyrna Beach has been voted "Best Beach in Florida" five years in a row by the Orlando Sentinel readers. Is the beach calling you?

Owners response: It's so nice to receive positive feedback regarding my vacation rental at Point East Ocean Front Condominium Resort. I take pride in my properties and try to decorate them like a real home instead of just a rental. It's important to me that my guests have good quality mattresses and bedding, linens during their stay. My kitchen is well stocked for family meal planning. I provide a guest book with lots of information about shopping, restaurants, and activities in and around our island paradise and my guests really appreciate the extra information, especially if they are first time visitors to New Smyrna Beach. This is the 2nd visit to my rental by this guest, so that's a good indication I'm taking care of their needs during their stay. I really appreciate their kind words about what is right about my rental, and I'm all prepared to respond to any complaints and do my best to correct them in a timely manner.