reviews for: listing #65193 - Kissimmee, Florida Condo rental

Cane Island Luxuriously Decorated Lakefront Condo
  • bedrooms  3
  • pool  yes
  • type  Condo
  • baths  2
  • hot tub  yes
  • community  Cane Island
  • sleeps  8
  • pets allowed  no
  • rates (USD) $65 - $90 /nt
    $455 - $630 /wk
    $1,800 - $1,800 /mth

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Nice place, but not exactly as described

Review submitted: December 14, 2013   Date of arrival: November 9, 2013

When we arrived, the code we were given did not open the door, and it took a substantial amount of time to get the door open with the owner on the phone. Nobody was available to come to the site and assist us personally. The property is quite nice, but does NOT have a sleeper sofa as described to me by the owner. It also does NOT have "a private spa on an enclosed patio." The patio opens up to a courtyard with a pretty pond, but you cannot really enjoy the patio due to the large amount of ducks begging to be fed! They jump all over the furniture and the patio, and you cannot make them go away. This being said, we really did enjoy our stay, but my son had to sleep on a regular sofa that we put sheets over, due to the absence of the sofa bed. The property is close to all the parks, and many restaurants, which was nice. My frustration is that when I attempted to contact the owner twice (on 11/14 while we were still there, and again on 11/27)to express my dissatisfaction with the inaccuracies in his description, he failed to acknowledge my emails. To this date I have not heard from him with an explanation as to why the property was not described correctly. I am sad to have to leave this kind of feedback, but if I didn't get my issues resolved with this owner, my fear is that the next renters will experience the same thing. Too bad, because it was a nice place to be able to stay without staying in a hotel with 3 teenagers.

Owners response: Sorry to know that the client had difficulties in contacting me on a timely basis. Moreover, I am really sorry for all the misunderstandings and frustrations of my client. This is one of the rare occurances. I always pay undivided attention to client's need. One example, as stated by the client, I stayed with the client on the phone and resolved the electronic lock issue. The client was uncertain of how an electronic lock works.

It was never brought to attention that the client is in need of an extra bed. It was given to my understading that there were 5 people staying at our Cane Island Condominium. This condo has beds to sleep 6 people and we provide roll-away beds when requested. We never stated that the property comes with sofa-bed. We have cozy sofa set but not safa-bed. We know sofa beds are not as comfortable as roll-away beds.

Lastly, Cane Island condominium does not have a Spa, and it is stated as such in our advertisement. Please refer to property number 271905 on HomeAway website. It has lake in front. As one can imagine, the geese and ducts and other birds and wild animals make lakeide their habitat. We never had any complaints with regards to these natural habitants for as long as I own this property, which is more than 6 years now.

Therefore, I see several misunderstanding for which I am sorry. I beg the client to pardon me for all the misunderstandings and failing to meet their expectations..

The owner.

Helpful votes: 0 / 0

 

Great place to stay

Review submitted: July 11, 2012   Date of arrival: May 26, 2012

We were there the end of May to June of this year (2012). We like this condo a lot. It's nice, clean and convenient to many places such as Disney parks.

Recommended for: age 55+, families with young children, families with teenagers, girls getaway, sight seeing, tourists without a car, romantic getaway

Owners response: Thank you so much for a great and awesome review. I am much obliged with your kind words. Also, I am very pleased to know that you have enjoyed your stay at our property and it met your expectations. once again, thank you. I hope to see you again. I will be pleased to host your family friends in the near future. Best Regards, Owner.

Helpful votes: 3 / 4

 

Good value, nice place, awesome owner!

Review submitted: April 28, 2011   Date of arrival: April 16, 2011

The condo owner was an awesome gentleman to work with and the family and I were very impressed. This property is right in the middle of all the attraction and within walking distance of shopping and multiple restaurants. A smooth pleasurable vacation transaction and a nice location to build family memories. We felt like we were at home while staying at this place and thought it was a great value for our vacation dollar. We'll be back!

Recommended for: families with young children, families with teenagers, girls getaway, sight seeing

Helpful votes: 4 / 5

 
Guest Comment entered by owner

Excellent Value, super cozy, great location!

Review submitted: April 9, 2011   Date of arrival: April 9, 2010

This place was excellent. The location is ideal, close to all main attractions. The place has everything you need for a spectacular value!

Value: 5 of 5

Check-in: 5 of 5

Location: 4 of 5

Cleanliness: 5 of 5

Comfort: 5 of 5

Service: 5 of 5

Additional details about me

My age: 25-34

My traveling group: Family

I Recommend This For

Young singles: No Opinion

Friends getaway: Yes

Large Groups: Yes

People with disabilities: No Opinion

Older travelers: No Opinion

Rugged travelers: No Opinion

Luxury-minded travelers: Yes

Families with young children: Yes

Families with teenagers: Yes

Tourists: Yes

Helpful votes: 4 / 6

 

excellent place to stay

Review submitted: April 27, 2010   Date of arrival: April 13, 2010

I had a wonderful time in this vacation rental. It was very cozy and comfortable. it had every thing that i needed and some other things i didn't think i needed where extra.

Recommended for: age 55+, families with young children, families with teenagers, girls getaway

Helpful votes: 3 / 4

 

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