reviews for: listing #66816 - Tahoe Donner, California House rental

Tahoe Donner Classic
  • bedrooms  4
  • pool  yes
  • type  House
  • baths 
  • hot tub  no
  • community 
  • sleeps  11
  • pets allowed  no
  • rates (USD) $300 - $400 /nt
    $1,950 - $2,400 /wk

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Disappointing stay due to poor service by property manager

Review submitted: July 31, 2012   Date of arrival: July 9, 2012

"My family and I stayed at the Tahoe Classic earlier this month. While the actual home and location are very nice, the upkeep on the home and amenities was lacking. We were welcomed with a nice gift basket, but unfortunately the rest of our trip was colored by the poor oversight of the property by Pullen Rental Group. The outdoor grill was filthy and looked like no one had touched it in a long time. Many of the kitchen pans were corroded and one skillet had the handle taped on and was ready to fall off. There were also stains on one set of sheets and no mattress covers on any of the beds. There was only one wash cloth in the entire house. There were also cobwebs in the bedrooms. Considering there was a cleaning fee, I expected a much better maintained home.

Pullen Rental did offer to send over a cleaning crew and a maintenance person to look at the grill, but we declined this offer as we were already unpacked and did not want any intrusions nor to be further inconvenienced on our vacation. Our first day was spent getting supplies such as a smokey joe as we had planned to do a lot of grilling. Julie at Pullen did buy more wash cloths and one skillet that I picked up at the rental office. I was very disappointed in her customer service as she did not empathize with, nor validate our legitimate complaints, and went so far to state that her bread pans looked like the ones in the home. When I first spoke to her I wanted to be sure the owners were made aware of our dissatisfaction, and I was led to believe that they would be informed. However, she has not confirmed this and has not had the courtesy to return my phone calls. I am very sorry if the owners will be blindsided by my review. We have stayed in VRBO properties numerous times and have always had great customer service."

Helpful votes: 6 / 6

 
Guest Comment entered by owner

Gorgeous place, great for a big group

Review submitted: October 14, 2011   Date of arrival: November 29, 2010

We spent Thanksgiving in this house along with two other families. It is a gorgeous place. It is spacious and well laid out. Compared to other places we've stayed in Tahoe in the past 10 years or so, this is definitely one of the best. We had adults and kids and the place worked out really well for us. The kids played outside in the snow and built a snow man. The bath tub in the master bedroom was large enough to hold 4 kids to take a bath together. Everyone had a great time. We'll sure come back if we can get the group together again

Helpful votes: 0 / 0

 
Guest Comment entered by owner

Excellent Extended Family Retreat

Review submitted: October 14, 2011   Date of arrival: October 5, 2011

The cabin rental was clean and well stocked with towels, etc - along with a lovely welcoming gift basket. We were all in town for a family wedding just down the road and the cabin was the perfect location. In fact, all the bridesmaids got their hair done in the well-lit master bathroom on the day of the wedding. The large kitchen and living room allowed us to all eat and socialize while finalizing wedding details. It was a great rental for our family. We loved it. The kids loved the "secret" room in the downstairs bedroom closet - it became their clubhouse. We would highly recommend this cabin to for a large family gathering. Nothing fancy - but perfect for us.

Helpful votes: 0 / 0

 
Guest Comment entered by owner

Great place for extended families

Review submitted: October 12, 2011   Date of arrival: August 25, 2011

Had a family reunion with ~50 people from out of town - rented 3 houses from Pullen, all very nice. This one was great for a large get together - we had a lot of people in the living room and it didn't feel crowded. Kitchen was also great.

Helpful votes: 0 / 0

 

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