reviews for: listing #95206 - Newport Beach, California Condo rental

Beautiful Lower Unit That's Steps to Beach! Patio & View!
  • bedrooms  2
  • pool  no
  • type  Condo
  • baths  2
  • hot tub  no
  • community 
  • sleeps  6
  • pets allowed  no
  • rates (USD) $2,250 - $2,500 /wk

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good location, terrible furnishings

Review submitted: August 26, 2013   Date of arrival: August 3, 2013

Rating Details:
I was very dissatisfied with the condition of the vacation rental.
I was more than happy with the location.
The vacation rental was somewhat dirty.
The property manager was somewhat unhelpful.
Overall, I do not recommend this vacation rental.

Reviewer Comments:
We got the location we wanted and had a nice time on the peninsula. The condition of the unit was very disappointing however. The furniture was warn out and smelled very bad (like urine)and we had to buy febreeze and use a lot on it. I told Burr White but they didn't send anyone to help. The carpets were badly stained and the advertised out door grill was old, rusted and not something useable. We also asked for help on this, but no response. You would think for the cost, we would have gotten some service. We did find a housekeeper who was leaving the area and asked them to vacuum and wipe off the top of the dryer that was filthy when we checked in.

Helpful votes: 0 / 0

 

review

Review submitted: August 20, 2013   Date of arrival: July 27, 2013

Rating Details:
I was satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was clean.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
excellent

Manager responded on 8/8/2013:
Thank you for your review.

Helpful votes: 0 / 0

 

Great house, Great Location

Review submitted: July 23, 2013   Date of arrival: June 29, 2013

Rating Details:
I was satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was very clean.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
This is a nice house & a great location. When we got to the house all the TV's had been disconnected from the cable, there was no BBQ. I called Burr White & the cable was fixed & a BBQ was delivered within 2 hours. Burr White was awesome from the time I rented the property back in Nov. 2012 until we checked in on June 29th & checked out July 6th. The property could use some new cushions on the chairs in the living room, very uncomfortable, but most of our time was spent on the patio. We thought we were
In trouble when the new owners son showed up with friends at the upstairs unit. Not so, we actually enjoyed them & they were always asking if they were making to much noise, nice kids. We had a GREAT vacation & would love to rent this place again but it's my understanding the new owner will not be listing the property. Too bad!!

Manager responded on 7/9/2013:
Glad to hear you had a nice time. We will discuss with the home owner regarding the furniture. Hope to see you again soon. Thank you got your comments.

Helpful votes: 0 / 0

 

Nice place

Review submitted: November 15, 2012   Date of arrival: August 4, 2012

Rating Details:
I was more than satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was spotless.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
We really like this place. This was our second year and we look forward to next year. The first bedroom could use a overhead fan as we stayed during the hottest week of the year.

Manager responded on 10/23/2012:
Hi Anita, 2012 was a very hot year, especially during August and September. Thank you for your feedback, I will pass along your comment about the fan in the first bedroom. We hope you'll be back for a third year, in 2013! Thanks again Anita!

Helpful votes: 0 / 0

 

109 30th St A (68137) in Newport Beach, CA, ...

Review submitted: November 15, 2012   Date of arrival: July 7, 2012

Rating Details:
I was very satisfied with the condition of the vacation rental.
I was more than happy with the location.
The vacation rental was spotless.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
109 30th St A (68137) in Newport Beach, CA, United States

The home was beautiful very near the beach and Newport pier. It was very spacious and accommodated my family and day guest. As for the staff at Burr White they were fantastic!!! When I called with a maintenance issue they were very prompt in attending to our needs. On our final day I discovered my car battery was dead when I called the office to explain I would be late for check out not only did they understand but they sent maintenance over to give me a jump! Thank you Burr White Staff for making my vacations enjoyable from the booking to my stay.

Manager responded on 10/12/2012:
Thank you for your great review, Sylvia! We are so happy that you found this property a perfect fit for your family. We hope you are able to come back and stay with Burr White again this summer!

Helpful votes: 0 / 0

 

Labor Day Weekend in Newport

Review submitted: November 15, 2012   Date of arrival: September 1, 2011

Rating Details:
I was very satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was spotless.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
Our vacation was perfect. The location of the rental was just a few steps from the beach. Neighbors were friendly. The rental unit was clean and completely furnished. We were pleasantly surprised as the pictures of the unit did not do the rental full justice. It is much roomier than we expected, especially the master bedroom and dining area.

Helpful votes: 0 / 0

 

August 2011 Vacation Stary

Review submitted: November 15, 2012   Date of arrival: August 13, 2011

Rating Details:
I was somewhat dissatisfied with the condition of the vacation rental.
I was more than happy with the location.
The vacation rental was very clean.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
The location was perfect for the beach and boardwalk access. The sofa needs a cleaning or replacement as it was stinky. The chairs in the main room also need replacement as the cushion was flat and very uncomfortable to sit in along with the wicker hand
rests. The bed in the small room can use replacement. The rest of the home was perfect. The neighbors on both sides of the home were a little loud with their talking and language for young kids was not the best. The stay was great and enjoyable and we had
a wonderful time. A gas BBQ and outdoor shower would be a great addition. Will do it again but would like a home on the boardwalk next time.

Helpful votes: 0 / 0

 

This house was very nice an we had a wonderful ...

Review submitted: November 15, 2012   Date of arrival: August 6, 2011

Rating Details:
I was very satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was spotless.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
This house was very nice an we had a wonderful time.

We really enjoyed our stay at this house. The bedrooms were nice and one especially big. The washer and dryer was such a big plus. No oven though.

Helpful votes: 0 / 0

 

great property , great location

Review submitted: November 15, 2012   Date of arrival: June 25, 2011

Rating Details:
I was more than satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was spotless.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
The family had another great vacation thanks to Burr White.
The house was perfect for the four of us with one of the best locations in Newport Beach. It's nice not being right on the beach - more privacy and lest noise. Walk out the front door and after a dozen or so steps you're on the sand. Great spot to walk to the only super market in the area and to take advantage of the restaurants in the area. There was a plumbing mishap during our stay - Burr White was quick to respond and all turned out well.

Helpful votes: 0 / 0

 

Great home and location!

Review submitted: November 15, 2012   Date of arrival: June 18, 2011

Rating Details:
I was more than satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was very clean.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
Beautiful clean home, great location. Was worried about being downstairs of a duplex, and yes, my suspicion was right, sounded like a heard of elephants every morning between 6 & 7 and in the evening, they started sleeping in a little later as the week went on, but very nice family (families). Burr White was awesome to deal with, very nice and accommodating. Needed a couple things replaced but I believe the owners where going to be doing some work soon. Loved our week with family and friends!!!

Helpful votes: 0 / 0

 

Great home, great location, very clean but ...

Review submitted: November 15, 2012   Date of arrival: July 31, 2010

Rating Details:
I was very satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was spotless.
The property manager was very helpful.
Overall, I do not recommend this vacation rental.

Reviewer Comments:
Great home, great location, very clean but could hear every footstep, toilet flush and even bedsprings squeeking.

Helpful votes: 0 / 0

 

I recommend this vacation rental

Review submitted: November 15, 2012   Date of arrival: July 24, 2010

Rating Details:
I was very satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was spotless.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Helpful votes: 0 / 0

 

I recommend this vacation rental

Review submitted: November 15, 2012   Date of arrival: July 10, 2010

Rating Details:
I was more than satisfied with the condition of the vacation rental.
I was more than happy with the location.
The vacation rental was very clean.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Helpful votes: 0 / 0

 

Love this house!

Review submitted: November 15, 2012   Date of arrival: June 19, 2010

Rating Details:
I was somewhat dissatisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was very clean.
The property manager was very unhelpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
Cook top needs replacing, it shocks you if you touch both sides. Second bedroom desperately needs a ceiling fan. Great location. Called BW to have broken garage remote fixed, but they never responded. Carpets were recently cleaned, but still wet when we got there.

Manager responded on 7/23/2010:
Thank you for taking the time to share your vacation experience with our company. We are happy to hear you loved the house. Our maintenance staff has repaired the broken stove/cook-top. We are sorry they did not get the garage remote fixed. Your suggestion for a ceiling fan in the bedroom has been passed along to the owner. Thank you for your comments and we hope to see you again soon!

Helpful votes: 0 / 0

 

I recommend this vacation rental

Review submitted: November 15, 2012   Date of arrival: August 15, 2009

Rating Details:
I was very satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was very clean.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Helpful votes: 0 / 0

 

I recommend this vacation rental

Review submitted: November 15, 2012   Date of arrival: August 8, 2009

Rating Details:
I was satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was somewhat dirty.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
Cleners were'nt very thorough. Dirty blankets and sheets were left in the closet under the stairs. No blankets for the beds just the comforter. Patio area was not hosed down or clean (I hosed patio before we left for the next guests)

These issues were'nt major but worth mentioning.

Overall our stay was nice and we are looking forward to next summer.

Manager responded on 4/1/2010:
Thank you for taking the time to share your comments with our company. We would like you to know that we take your feedback very seriously. We are disappointed to hear that your property was not properly cleaned and inspected prior to your arrival. We do try to have all properties ready before the guest’s arrival and have set up a system to better ensure this is properly done in the future. We are glad you enjoyed the rest of your stay. We look forward to seeing you again next summer!

Helpful votes: 0 / 0

 

I recommend this vacation rental

Review submitted: November 15, 2012   Date of arrival: July 25, 2009

Rating Details:
I was very satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was very clean.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Helpful votes: 0 / 0

 

July 2009

Review submitted: November 15, 2012   Date of arrival: July 18, 2009

Rating Details:
I was more than satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was very clean.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
This rental was definitely an upgrade from the property that we have rented the previous 5 years! The master bedroom is huge and there is tons of space for all of the family's "stuff". There was a big screen T.V. in the master bedroom that would have definitely been more useful in the living room area. There was only a small one in the living room and it was mounted to the ceiling and didn't have hook-ups for a portable DVD player, so movies couldn't be watched in there in the evenings. That was the only downside of the property. Overall, it was the best stay yet!

Manager responded on 4/1/2010:
Our company appreciates you sharing your comments with us. We are glad that this property is a good match for your family. The television in the livingroom was replaced with a flat pannel TV in September 2010. We appreciate your suggestions. Thank you again for your comments and suggestions. We look forward to your next visit!

Helpful votes: 0 / 0

 

I don't recommend this vacation rental

Review submitted: November 15, 2012   Date of arrival: August 23, 2008

Rating Details:
I was satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was very clean.
The property manager was more than helpful.
Overall, I do not recommend this vacation rental.

Helpful votes: 0 / 0

 

Very Comfortable @ the Beach

Review submitted: November 15, 2012   Date of arrival: August 16, 2008

Rating Details:
I was very satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was very clean.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
I feel the only problem was that there were no trash bags readily available and the kitchen sponges were dingy. The Master Bath shower could use some new tile. Other than that it was a nice place to stay at.

Helpful votes: 0 / 0

 

Great! But a few items missing.

Review submitted: November 15, 2012   Date of arrival: August 2, 2008

Rating Details:
I was very satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was very clean.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
The unit was much cleaner this year. New blinds (old ones were broken) made looking out the windows so much nicer! Also, having sheets and towels were great! The stove in our unit can barely boil water. All in all this year's experience was the best out of the three years we have been at the unit. BW is responsible for that. Thanks!

However, we were missing a small few things.
- door mats (would help keep sand out)
- garbage bags
- mop
- welcome kit with dishwashing detergent (maybe you don't give those out any more)

Earlier this year we had told Burr White that the blinds were filthy and broken. Thank you for getting that corrected!!! Great customer service!!!

We have a suggestion regarding rollovers. I am sure we are not the only family who wants to take a year off from vacationing in NB and using the same rental. It has taken three years to find the perfect rental for our family and we don't want to give it up. I think it would be great customer service if BW offered a "skip a year" option.
Perhaps the renters who are skipping a year could pay BW one night's rental price. In return BW would hold the property one year and the same week.
For example we are considering not renting our "usual" house in 2009, but want to come back in 2010. We happen to have another expensive vacation planned. BW could rent the unit to someone else in 2009, stipulating it can not be rolled over in 2010. We would pay BW one nights rent, $345 (approx) to hold the unit for us in 2010. Great income for BW without alot of work.
Thanks so much BW!!

Helpful votes: 0 / 0

 

I recommend this vacation rental

Review submitted: November 15, 2012   Date of arrival: July 19, 2008

Rating Details:
I was more than satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was very clean.
The property manager was adequately helpful.
Overall, I recommend this vacation rental.

Helpful votes: 0 / 0

 

I recommend this vacation rental

Review submitted: November 15, 2012   Date of arrival: July 12, 2008

Rating Details:
I was very satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was very clean.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
Website should detail that there is no oven in this unit. To be honest, it wouldn't take much to put an oven in this unit and it really should be done to make it a viable summer rental option.

With the current economic conditions, we will be interested to see what type of deals are available through Burr White for summer 2009.

Helpful votes: 0 / 0

 

I don't recommend this vacation rental

Review submitted: November 15, 2012   Date of arrival: September 12, 2007

Rating Details:
I was satisfied with the condition of the vacation rental.
I was more than happy with the location.
The vacation rental was very clean.
The property manager was more than helpful.
Overall, I do not recommend this vacation rental.

Reviewer Comments:
PARKING: Daytime parking near the unit for our family and friends was sometimes difficult.
CONDITION CHECK LIST NEEDED: I recommend that upon rental, you provide a facility-condition “check list” (like when you rent a car) identifying conditions.
CONDITIONS WE FOUND: A smoke alarm missing in the master bedroom; a blind-adjust rod missing from front window; spots on carpet in master bedroom; water spots on hallway carpet; no ice trays; no can opener; no fly swatter; no dust pan; loose towel-rod in master bathroom; loose hinge under kitchen sink; missing side-table knob (knob was in drawer); inoperable coffee maker. We had to stop the Time-Warner guy from turning off TV service (nobody told Time-Warner we were renting the unit). NOTE 1: These conditions were annoying in light of the rent we were paying AND the possible forfeit of our deposit to remedy these undocumented preconditions after
we checked out. NOTE 2: A maintenance person delivered a can opener …but he was unable
to find any ice trays in Newport Beach.

Helpful votes: 0 / 0

 

Unpleasant Stay

Review submitted: November 15, 2012   Date of arrival: August 18, 2007

Rating Details:
I was very dissatisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was somewhat dirty.
The property manager was very unhelpful.
Overall, I do not recommend this vacation rental.

Reviewer Comments:
There were cockroaches inside the house. We found a hole outside where the water heater was stored that lead inside of the house. The trash is stored outside of this area. It took several days before an exterminator came in. I was worried that the roaches would get into my personal items. There was also a leak from the toilet above onto the bed in the master bedroom.
The carpet in the bedroom was dirty, I had toddlers. I was very dissatisfied with stay, and though we have stayed with you for years will not be booking a reservation with you again.

Helpful votes: 0 / 0

 

Great location!

Review submitted: November 15, 2012   Date of arrival: August 4, 2007

Rating Details:
I was satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was somewhat dirty.
The property manager was adequately helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
This place could be a 5 star. There are some issues that are overlooked by Burr White. Overall, the rental is great. We have been there for two years now. And feel as though this is the best place for our family. We are very close to the beach and walking distance to the pier. We ride our bikes to the funzone every night.
However, for the past two years, the place is not very clean. Both years we have stayed there we have asked to have the windows and blinds clean. Nobody ever showed up to clean. Some of the blinds have not worked either of the years we were there.

Helpful votes: 0 / 0

 

Nice place

Review submitted: November 15, 2012   Date of arrival: August 4, 2012

Rating Details:
I was more than satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was spotless.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
We really like this place. This was our second year and we look forward to next year. The first bedroom could use a overhead fan as we stayed during the hottest week of the year.

Manager responded on 10/23/2012:
Hi Anita, 2012 was a very hot year, especially during August and September. Thank you for your feedback, I will pass along your comment about the fan in the first bedroom. We hope you'll be back for a third year, in 2013! Thanks again Anita!

Helpful votes: 0 / 0

 

109 30th St A (68137) in Newport Beach, CA, ...

Review submitted: November 15, 2012   Date of arrival: July 7, 2012

Rating Details:
I was very satisfied with the condition of the vacation rental.
I was more than happy with the location.
The vacation rental was spotless.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
109 30th St A (68137) in Newport Beach, CA, United States

The home was beautiful very near the beach and Newport pier. It was very spacious and accommodated my family and day guest. As for the staff at Burr White they were fantastic!!! When I called with a maintenance issue they were very prompt in attending to our needs. On our final day I discovered my car battery was dead when I called the office to explain I would be late for check out not only did they understand but they sent maintenance over to give me a jump! Thank you Burr White Staff for making my vacations enjoyable from the booking to my stay.

Manager responded on 10/12/2012:
Thank you for your great review, Sylvia! We are so happy that you found this property a perfect fit for your family. We hope you are able to come back and stay with Burr White again this summer!

Helpful votes: 0 / 0

 

Labor Day Weekend in Newport

Review submitted: November 15, 2012   Date of arrival: September 1, 2011

Rating Details:
I was very satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was spotless.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
Our vacation was perfect. The location of the rental was just a few steps from the beach. Neighbors were friendly. The rental unit was clean and completely furnished. We were pleasantly surprised as the pictures of the unit did not do the rental full justice. It is much roomier than we expected, especially the master bedroom and dining area.

Helpful votes: 0 / 0

 

August 2011 Vacation Stary

Review submitted: November 15, 2012   Date of arrival: August 13, 2011

Rating Details:
I was somewhat dissatisfied with the condition of the vacation rental.
I was more than happy with the location.
The vacation rental was very clean.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
The location was perfect for the beach and boardwalk access. The sofa needs a cleaning or replacement as it was stinky. The chairs in the main room also need replacement as the cushion was flat and very uncomfortable to sit in along with the wicker hand
rests. The bed in the small room can use replacement. The rest of the home was perfect. The neighbors on both sides of the home were a little loud with their talking and language for young kids was not the best. The stay was great and enjoyable and we had
a wonderful time. A gas BBQ and outdoor shower would be a great addition. Will do it again but would like a home on the boardwalk next time.

Helpful votes: 0 / 0

 

This house was very nice an we had a wonderful ...

Review submitted: November 15, 2012   Date of arrival: August 6, 2011

Rating Details:
I was very satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was spotless.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
This house was very nice an we had a wonderful time.

We really enjoyed our stay at this house. The bedrooms were nice and one especially big. The washer and dryer was such a big plus. No oven though.

Helpful votes: 0 / 0

 

great property , great location

Review submitted: November 15, 2012   Date of arrival: June 25, 2011

Rating Details:
I was more than satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was spotless.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
The family had another great vacation thanks to Burr White.
The house was perfect for the four of us with one of the best locations in Newport Beach. It's nice not being right on the beach - more privacy and lest noise. Walk out the front door and after a dozen or so steps you're on the sand. Great spot to walk to the only super market in the area and to take advantage of the restaurants in the area. There was a plumbing mishap during our stay - Burr White was quick to respond and all turned out well.

Helpful votes: 0 / 0

 

Great home and location!

Review submitted: November 15, 2012   Date of arrival: June 18, 2011

Rating Details:
I was more than satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was very clean.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
Beautiful clean home, great location. Was worried about being downstairs of a duplex, and yes, my suspicion was right, sounded like a heard of elephants every morning between 6 & 7 and in the evening, they started sleeping in a little later as the week went on, but very nice family (families). Burr White was awesome to deal with, very nice and accommodating. Needed a couple things replaced but I believe the owners where going to be doing some work soon. Loved our week with family and friends!!!

Helpful votes: 0 / 0

 

Great home, great location, very clean but ...

Review submitted: November 15, 2012   Date of arrival: July 31, 2010

Rating Details:
I was very satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was spotless.
The property manager was very helpful.
Overall, I do not recommend this vacation rental.

Reviewer Comments:
Great home, great location, very clean but could hear every footstep, toilet flush and even bedsprings squeeking.

Helpful votes: 0 / 0

 

I recommend this vacation rental

Review submitted: November 15, 2012   Date of arrival: July 24, 2010

Rating Details:
I was very satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was spotless.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Helpful votes: 0 / 0

 

I recommend this vacation rental

Review submitted: November 15, 2012   Date of arrival: July 10, 2010

Rating Details:
I was more than satisfied with the condition of the vacation rental.
I was more than happy with the location.
The vacation rental was very clean.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Helpful votes: 0 / 0

 

Love this house!

Review submitted: November 15, 2012   Date of arrival: June 19, 2010

Rating Details:
I was somewhat dissatisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was very clean.
The property manager was very unhelpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
Cook top needs replacing, it shocks you if you touch both sides. Second bedroom desperately needs a ceiling fan. Great location. Called BW to have broken garage remote fixed, but they never responded. Carpets were recently cleaned, but still wet when we got there.

Manager responded on 7/23/2010:
Thank you for taking the time to share your vacation experience with our company. We are happy to hear you loved the house. Our maintenance staff has repaired the broken stove/cook-top. We are sorry they did not get the garage remote fixed. Your suggestion for a ceiling fan in the bedroom has been passed along to the owner. Thank you for your comments and we hope to see you again soon!

Helpful votes: 0 / 0

 

I recommend this vacation rental

Review submitted: November 15, 2012   Date of arrival: August 15, 2009

Rating Details:
I was very satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was very clean.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Helpful votes: 0 / 0

 

I recommend this vacation rental

Review submitted: November 15, 2012   Date of arrival: August 8, 2009

Rating Details:
I was satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was somewhat dirty.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
Cleners were'nt very thorough. Dirty blankets and sheets were left in the closet under the stairs. No blankets for the beds just the comforter. Patio area was not hosed down or clean (I hosed patio before we left for the next guests)

These issues were'nt major but worth mentioning.

Overall our stay was nice and we are looking forward to next summer.

Manager responded on 4/1/2010:
Thank you for taking the time to share your comments with our company. We would like you to know that we take your feedback very seriously. We are disappointed to hear that your property was not properly cleaned and inspected prior to your arrival. We do try to have all properties ready before the guest’s arrival and have set up a system to better ensure this is properly done in the future. We are glad you enjoyed the rest of your stay. We look forward to seeing you again next summer!

Helpful votes: 0 / 0

 

I recommend this vacation rental

Review submitted: November 15, 2012   Date of arrival: July 25, 2009

Rating Details:
I was very satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was very clean.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Helpful votes: 0 / 0

 

July 2009

Review submitted: November 15, 2012   Date of arrival: July 18, 2009

Rating Details:
I was more than satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was very clean.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
This rental was definitely an upgrade from the property that we have rented the previous 5 years! The master bedroom is huge and there is tons of space for all of the family's "stuff". There was a big screen T.V. in the master bedroom that would have definitely been more useful in the living room area. There was only a small one in the living room and it was mounted to the ceiling and didn't have hook-ups for a portable DVD player, so movies couldn't be watched in there in the evenings. That was the only downside of the property. Overall, it was the best stay yet!

Manager responded on 4/1/2010:
Our company appreciates you sharing your comments with us. We are glad that this property is a good match for your family. The television in the livingroom was replaced with a flat pannel TV in September 2010. We appreciate your suggestions. Thank you again for your comments and suggestions. We look forward to your next visit!

Helpful votes: 0 / 0

 

I don't recommend this vacation rental

Review submitted: November 15, 2012   Date of arrival: August 23, 2008

Rating Details:
I was satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was very clean.
The property manager was more than helpful.
Overall, I do not recommend this vacation rental.

Helpful votes: 0 / 0

 

Very Comfortable @ the Beach

Review submitted: November 15, 2012   Date of arrival: August 16, 2008

Rating Details:
I was very satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was very clean.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
I feel the only problem was that there were no trash bags readily available and the kitchen sponges were dingy. The Master Bath shower could use some new tile. Other than that it was a nice place to stay at.

Helpful votes: 0 / 0

 

Great! But a few items missing.

Review submitted: November 15, 2012   Date of arrival: August 2, 2008

Rating Details:
I was very satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was very clean.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
The unit was much cleaner this year. New blinds (old ones were broken) made looking out the windows so much nicer! Also, having sheets and towels were great! The stove in our unit can barely boil water. All in all this year's experience was the best out of the three years we have been at the unit. BW is responsible for that. Thanks!

However, we were missing a small few things.
- door mats (would help keep sand out)
- garbage bags
- mop
- welcome kit with dishwashing detergent (maybe you don't give those out any more)

Earlier this year we had told Burr White that the blinds were filthy and broken. Thank you for getting that corrected!!! Great customer service!!!

We have a suggestion regarding rollovers. I am sure we are not the only family who wants to take a year off from vacationing in NB and using the same rental. It has taken three years to find the perfect rental for our family and we don't want to give it up. I think it would be great customer service if BW offered a "skip a year" option.
Perhaps the renters who are skipping a year could pay BW one night's rental price. In return BW would hold the property one year and the same week.
For example we are considering not renting our "usual" house in 2009, but want to come back in 2010. We happen to have another expensive vacation planned. BW could rent the unit to someone else in 2009, stipulating it can not be rolled over in 2010. We would pay BW one nights rent, $345 (approx) to hold the unit for us in 2010. Great income for BW without alot of work.
Thanks so much BW!!

Helpful votes: 0 / 0

 

I recommend this vacation rental

Review submitted: November 15, 2012   Date of arrival: July 19, 2008

Rating Details:
I was more than satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was very clean.
The property manager was adequately helpful.
Overall, I recommend this vacation rental.

Helpful votes: 0 / 0

 

I recommend this vacation rental

Review submitted: November 15, 2012   Date of arrival: July 12, 2008

Rating Details:
I was very satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was very clean.
The property manager was very helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
Website should detail that there is no oven in this unit. To be honest, it wouldn't take much to put an oven in this unit and it really should be done to make it a viable summer rental option.

With the current economic conditions, we will be interested to see what type of deals are available through Burr White for summer 2009.

Helpful votes: 0 / 0

 

I don't recommend this vacation rental

Review submitted: November 15, 2012   Date of arrival: September 12, 2007

Rating Details:
I was satisfied with the condition of the vacation rental.
I was more than happy with the location.
The vacation rental was very clean.
The property manager was more than helpful.
Overall, I do not recommend this vacation rental.

Reviewer Comments:
PARKING: Daytime parking near the unit for our family and friends was sometimes difficult.
CONDITION CHECK LIST NEEDED: I recommend that upon rental, you provide a facility-condition “check list” (like when you rent a car) identifying conditions.
CONDITIONS WE FOUND: A smoke alarm missing in the master bedroom; a blind-adjust rod missing from front window; spots on carpet in master bedroom; water spots on hallway carpet; no ice trays; no can opener; no fly swatter; no dust pan; loose towel-rod in master bathroom; loose hinge under kitchen sink; missing side-table knob (knob was in drawer); inoperable coffee maker. We had to stop the Time-Warner guy from turning off TV service (nobody told Time-Warner we were renting the unit). NOTE 1: These conditions were annoying in light of the rent we were paying AND the possible forfeit of our deposit to remedy these undocumented preconditions after
we checked out. NOTE 2: A maintenance person delivered a can opener …but he was unable
to find any ice trays in Newport Beach.

Helpful votes: 0 / 0

 

Unpleasant Stay

Review submitted: November 15, 2012   Date of arrival: August 18, 2007

Rating Details:
I was very dissatisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was somewhat dirty.
The property manager was very unhelpful.
Overall, I do not recommend this vacation rental.

Reviewer Comments:
There were cockroaches inside the house. We found a hole outside where the water heater was stored that lead inside of the house. The trash is stored outside of this area. It took several days before an exterminator came in. I was worried that the roaches would get into my personal items. There was also a leak from the toilet above onto the bed in the master bedroom.
The carpet in the bedroom was dirty, I had toddlers. I was very dissatisfied with stay, and though we have stayed with you for years will not be booking a reservation with you again.

Helpful votes: 0 / 0

 

Great location!

Review submitted: November 15, 2012   Date of arrival: August 4, 2007

Rating Details:
I was satisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was somewhat dirty.
The property manager was adequately helpful.
Overall, I recommend this vacation rental.

Reviewer Comments:
This place could be a 5 star. There are some issues that are overlooked by Burr White. Overall, the rental is great. We have been there for two years now. And feel as though this is the best place for our family. We are very close to the beach and walking distance to the pier. We ride our bikes to the funzone every night.
However, for the past two years, the place is not very clean. Both years we have stayed there we have asked to have the windows and blinds clean. Nobody ever showed up to clean. Some of the blinds have not worked either of the years we were there.

Helpful votes: 0 / 0

 

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