3BR/3Bath Oceanside Townhouse/Kawama Yacht Club in Key Largo

Owners response: Dear Guest,

First, let me thank you for your honest feedback as without it we cannot continue to make things better for other guests. Even though we do not like to hear any negative comments, we take them seriously and will definitely address them.

1) Beach - Unfortunately, the beach at Kawama is privately owned and does not fall under the maintenance of the HOA. We will certainly bring up your concerns about the trash to the owner.

2) Golf Cart - We have always provided a golf cart with each of our rental units in Kawama for the past 8 years at no charge to the guests. Unfortunately, the golf cart to this unit was wrecked by a guest early this summer to the cost of $2200 in repairs (basically totaled). This was the second accident a guest had with this golf cart in less than one year. The previous repairs were over $900 and the result of a child driving. We also had a guest this year rewire the batteries on the golf cart and burned out all 6 of them at a cost of $540 ($90 each). The security deposit we have asked for all these times have not covered the losses and we have come out losing. This last accident made us reconsider replacing the golf cart; it has been a big expense and also a liability.

3)Dirty Floors - there is no excuse for the floors in our unit to have been dirty. We pay a cleaning service to clean and prep the unit prior to any guest's arrival. My list provided to the cleaning service specificaly states that the floors are to be mopped twice. The parking lot in Kawama is blacktop (tar) and soot is often brought in to the unit. I forwarded a copy of this review to the cleaning service with my concerns. She responded promptly saying that she would personally speak to the staff the "cleaned" the unit. She did mention that she remembers that your party did arrive earlier than the check-in time while the cleaning service was still there and it may be possible that they hurried to get the unit ready for you. Nevertheless, I expect all my cleanings to be thorough and complete, and I made this clear to the supervisor.
4) Vacuum Cleaner - there should have been one in the unit; it is usually in the closet of one of the upstair bedrooms. I will check to make sure it is there and if not replace it.

My sincere apologies to you and your family for not meeting your expectations. Again, we appreciate your feedback and hope to prevent these issues in the future for other guests.

Thank You

Owners response: Thank you for your review. We are glad you enjoyed your stay. We are sorry to the issue with the golf cart; it has been resolved since.

Regads,

Jorge