Entertainer's Delight (Downstairs to Sunset Delight) in Newport Beach

Owners response: Thank you Gigi. We would love to have you and your family as a guests again soon!

Brenda

Owners response: Thank you Brian! I really appreciate the fact that you were honest about the broken window and you brought it to my attention as soon as it happened so that it could be fixed before the new guests arrived the next week. You and your family are WELCOME back anytime. So glad that you enjoyed your vacation over the holiday week. Look forward to your return next year.
Brenda

Owners response: It saddens me to have to go through this process as a proud homeowner trying to keep my beach house respectable. These guests breached the pet contract that specially said “I agree that, my dogs will not be allowed on any of the furniture at any time.” My dark chocolate suede couch & loveseat (previously shampooed 2 weeks prior) were full of white dog hair,sand & dirt. I provide a clean comfortable home to all my guests to live in during their vacation therefore the NEED to shampoo the sofa and loveseat was necessary to remove all hair, dirt, sand and smell. I don’t deduct unless it’s absolutely necessary because I base my business on guests returning.Therefore, I decided to split the cost to shampoo the couches,deducting the amt from their Pet Dep. As for the trash cans; Yes-during the off season, the city trash truck comes every Mon. and, yes there are 6 cans, however not all were full that week. These guests stayed with us from Sat to Sat¸ therefore I requested at time of check in that they take the trash cans to the curb (4ft away) on Mon. morning so that they would have empty trash cans to fill up during their stay. Guess what,the next guest checking in Sat to Sat had to take out the previous guests trash the next Mon. and so on and so on. During the summer months the trash truck comes on Sat and Mon therefore during those months, guests would be taking out their own trash.
As for the dishwasher, I did a complete walk through with them at time of check in and the dishwasher was working. I also advised them to “Give me a call if any issues or questions come up” I didn’t hear a word from them all week. This review is the first I am hearing of it, so I tested the dishwasher and it runs fine. I believe it was user error and if help was needed to operate it they should have contacted me. As for toilet paper,detergent,etc… everything is supplied in quantities that will last during their stay for all my guests, if the supply that is provided is used in excess and depleted, then yes, it’s up to the guest to purchase more if needed.As for the uncomfortable bed, I am taking their suggestion and replacing it with a new King bed.As I close this sad debate, I leave you with their EXACT words that were written in my guest book when they left. “April 30, 2011 Well this week flew by. We are not ready to leave! This whole trip exceeded our expectations and having this nice house as a base was so nice to come back to. Hope to see you again soon!The xxx Family”