Family Retreat 6 Bed - 5 Bath -Only 17 Steps to Water! in Lake of the Ozarks

Family votes - this is the place for us.

TennisPlayer (Wichita, KS)
Review submitted: November 20, 2011   Date of arrival: November 20, 2010

We rented this property the summer of 2009 and loved our stay. We have personally met the manager and he has been great to work with. The home is very nice and the luxury of all the bedrooms and baths made it an attractive spot for our large extended family to feel spread out and comfortable. The living–dining area is small but cozy. The huge picturesque outdoor areas more than make up for that lack of living-dining area. The dock with its view, patio furniture, refrigerator and swimming area set this property apart from others. We were unable to get this property for the past two summers due to availability. We stayed at other lovely homes in the area but our family voted this property the one they wanted to return to and we have made our reservation!

Recommended for: families with young children, families with teenagers

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Helpful votes: 3 / 6

Not accurately represented and not well maintained

j.p. (Streamwood, IL)
Review submitted: September 7, 2011   Date of arrival: July 31, 2011

Our group of 18 recently stayed at this rental home, July 31st - August 7th 2011. What a great location, the lake is beautiful! We rented two boats from Iguana Water Sports which was nearby. We highly recommend them if you are looking to rent boats or wave runners. Their equipment is fantastic and their customer service is even better!

This home was not accurately represented in the ad on Vacationrentals.com. The owners state that this is a newly remodeled home. There was an addition put onto the top of this home at one point, but this home is NOT newly remodeled. The kitchen is original and is in need of renovation, the carpet and furniture are stained and very old. The bathroom on the first floor had large holes in the ceiling of the shower. The ad also states that this home has a wide open lay out. The home can sleep up to 20 people but the kitchen and living area are TINY. We could not gather in the home for a meal or to play games or cards. If we wanted to eat together in the house we had to sit on floor or stand.

The ad for this home says there is a wave runner slip available, the owners even emailed us a separate instruction sheet for operating the wave runner lift in the slip. We towed a wave runner from Chicago, only to find a broken wave runner lift. It looked as though it had been broken for quite a while. The ad for this house also states that there is a DVD player, it did not work. The refrigerator down by the dock is filthy and full of dead bugs and is not cold. The ad states “holding the BBQ of the year on the expansive main deck, the veranda or lanai." On the third floor was the Lanai - there was a dirty rag sticking out of the hole where the handle should have been and no lock on the door. The railings were unsafe. Lower deck balusters too wide for code - unsafe!

When I asked the “manager” Bill about the broken wave runner lift and DVD player he stated that “we didn’t pay extra for those items so he did not have to make sure they were there or in working condition”

Our contract stated that we would get our security deposit back (minus any applicable damages) within 14 days. 14 days came and went with no communication. I had to email and call several times, my emails were never answered and I did finally reach the “manager” Bill by phone. I was told by Bill that “they were busy”.

The owners/manager of this house do not provide good customer service, this house is not accurately represented

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Helpful votes: 14 / 18