Fabulous Townhouse at 4 star resort 10 mins from Disney in Orlando

Nice but needs improvement

Karen T. ()
Review submitted: November 29, 2011   Date of arrival: November 17, 2011

We picked this home among the vast number available at Regal Palms based on the exc.reviews, pictures, rates, description, etc. I will start with the good: Clean, nicely appointed, great location to the pool.

Negatives: Biggest Negative#1: The King bed/mattress in Master Bedroom is HORRIBLE! The 1st nite, I slept with coils poking into my back. Inexplicably, no mention of this in prior reviews. This mattress, as well as the queen one in 1st floor bedroom, is builder's special, cheap as they come. We had no choice but to go to Target the 2nd day, and buy a $75 mattress "topper" in order to get any sleep at all during our week. While this was only a moderate improvement, after contacting the owners, we were not offered a new mattress as an option (which I might add should have been done: a terrible bed/mattress= terrible night's sleep = less than happy guests; how hard would it have been for them to have their property mgmt procure a new, decent mattress?!) To us, this is unacceptable.

Negative #2: Their listing states:"...the resort has outdoor Tiki Bar...unlike most other communities, Regal Palms is complete with a restaurant & bar which offers indoor and outdoor dining..." This stmt is deceiving, as we relied on it only to find out they do not open that outdoor tiki bar...it's just a pretty "prop". We asked several workers who said they've Never seen it open.
There is a window up by the indoor restaurant that you can go to & order food/drinks on your own. BUT...be prepared to wait & wait: they're very understaffed, they have no one running orders out to you by the pool, or even a speaker system to say when you're order is ready. You have to wait around or keep going up there to check on your order...very annoying as you'd rather be by the pool with your drink or meal already. We've stayed down the road at the Liki Tiki Village, & they have a real Tiki Bar by the pool: lots of help and a speaker calling your name for food orders; no wait on drinks. Otherwise,it just takes away from your valuable & enjoyable vacation time. If we had known this, we would've went back to the Liki Tiki. Plus, Liki Tiki has all sorts of activities for the kids, for ex, pool-side Bingo, water balloon toss, hula hoop contests, etc..Nothing for kids was offered here except overpriced hair wraps & some airbrush tattoos.

MISC: Put Alarm clocks in twin bedrooms, black-out curtains so you can sleep in; pant/skirt hangers in closets; dish-drying rack for hand washing.

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Helpful votes: 1 / 3

Unforgettable memories

Socorro (Palm Bay,FL, USA)
Review submitted: August 6, 2011   Date of arrival: July 27, 2011

The house was clean, neat and comfortable. I liked that there was a shopping plaza right next to the Resort. (Publix, CVS, restaurants, etc..) My kids loved to spend time at the clubhouse facilities ( felt like we were at a water park). Theme parks within decent driving distance. Thank you for a great summer vacation.

Recommended for: age 55+, families with young children, families with teenagers

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Helpful votes: 1 / 1

Keith & Paula

Brad W. ()
Review submitted: June 30, 2011   Date of arrival: June 19, 2011

Thank you Keith & Paula for a great stay at your condo! It was perfect for our family and had every accomodation that we needed. The pics were exactly as it is and it is well maintained. Our kids had a blast at the pool and we would definitely recommend your place to families who want a spacious, clean and family friendly place to stay. Again, thank you for helping to make our vacation to Orlando affordable.

Recommended for: age 55+, families with young children, families with teenagers, girls getaway, sight seeing, romantic getaway

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Helpful votes: 1 / 1