South Palm Beach Ocean Front Condo in Palm Beach

Good will to bad will

bicepec (upstate NY)
Review submitted: May 8, 2013   Date of arrival: December 11, 2012

Stayed 2 seasons 2012 & 2013. 950 sq ft. Beautiful ocean view from balcony. Inter coastal walkway across street.Beach right at property.Great location with A1A strip of condos. Shopping & restaurants both north & south.Marble floors in main areas,comfy king bed,easy parking,nice doormen.

Lots of issues 2nd season. AC not working when we arrived;owner replaced unit but were without AC for 8 days and got sick moving in heat.Kitchen had issues but owner plans to remodel. No microwave: brought our own. Disposal doesn't work. Oven doesn't always start properly. One burner not working. Worst was when dishwasher broke midway thru rental and was not fixed, too costly now but forced to remodel when we leave. Asked for compensation and were offered to keep same rent if we rented next season with new kitchen. Not what we had in mind but good will still OK. Hated no dishwasher so much that we wanted to leave early and get reimbursement.Stopped cooking; dishes still felt slimy after hand washing.

No TV in living room; only small analog TV in bedroom. Brought our own flat screen TV. Vertical blinds not adjustable. Sofa bed uncomfortable for guests.Balcony seat cushions torn from touching thinned fabric, but emailed they would last for second season at best.

First season replaced screen to balcony and owner emailed she would give us money back in security deposit,but didn't. Owner said she retracted offer as part of her rent reduction offer for second season, but we were never told that was part of the deal. We let it go.. maybe misunderstanding tho we had email. Charged app fee for 2nd season but since heard from office not required for repeat renters; again let it go,maybe policy changed.

Did give thought to renewing with view & new kitchen but so many issues. Learned of rental at same price and more space so didn't renew. Still good will from us & she rented unit quickly.

Security deposit took seven weeks to return; docked us for worsened torn cushions which we knew they would be. So no compensation for six weeks of hand washing dishes & money for eating out & paper plates, but she gets petty about cushions. She also repeated bogus complaint that husband smoked; doesn't smoke & she admitted no evidence of such in 2 seasons; weren't told who complained so we couldn't clear name. She even emailed veiled threat that hotels charge penalty for smoking.Good will now bad will. We were hurt to the core; probably too nice to her. Sorry it ended this way.

Recommended for: age 55+

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