Villa Koko Luxury Rental in Hawaii Kai

Could not even stay

ektisa (Gibsons, BC, Canada)
Review submitted: July 12, 2011   Date of arrival: June 17, 2011

The owner lives on the same property, unfortunately the layout of the suite does not allow for as much privacy as we were led to believe; the owner's access was right past the sliding door of the suite. The suite is nicely decorated and furnished. The location was quite good and the parking was free. As we arrived late in the evening it took us a while to size up the state of the suite. When we did we were aghast; the place was not clean.
The tub corners had mold/mildew in them, the tub walls were grimy, the sliding shower doors were covered with a film and all the edges were either black with mold or rusted. There was hair between the toilet seat and the tank and the bathroom counter was covered with a film of dust.
We wiped the edges of the bed railings with a tissue and it came up black, more of an oily texture than just dusty. The slats of the bi-fold doors that closed off the sleeping area were thick with dust. The first cup we took out of the cupboard had not been washed and still had coffee residue in it. Our overall impression of the suite was that it had not been cleaned properly in some time and the dirt had built up.
The owner refused to acknowledge that the suite was not clean and told us that the grass cutting and leaf blowing outside had produced a thin layer of dust and that otherwise the suite was very clean.
We had trouble sleeping that night as our breathing seemed to be effected by something. When the owner was challenged he admitted that since he had bought a new duvet cover and pillow shams he had noticed an odd smell emanating from them. Rather than washing them he sprayed them with Lysol two days in a row, just before we arrived. When we pointed out to the owner that this could have affected our breathing he was skeptical and refused to take any responsibility at all.
Finally, due to the air movement through the suite we became aware that the owner was a smoker before we ever saw him with a cigarette. Again, when we pointed out that we were getting his cigarette smoke in our suite he denied that such a thing was possible and refused to hear any more about it.
We were only able to stay in this accommodation one night even though we had paid for two weeks. When we informed the owner we would not be staying he reacted very strongly to say that if we thought we would be getting any kind of refund we were dreaming. At that point we had not even raised the issue; he was not willing to listen to us or to talk things out.

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Helpful votes: 9 / 9