Spacious 2 Bedroom Apartment on Manhattan's Upper West Side in Manhattan

Spacious and great location, but dirty!

SouthFloridaFamily (Plantation Florida USA)
Review submitted: April 1, 2013   Date of arrival: March 24, 2013

The pros: Apartment was very spacious and well appointed, with comfortable beds even! Location can't be beat. This neighborhood has EVERYTHING but the crowds and chaos. We loved staying on the Upper West Side and felt like real New Yorkers for a week. Five stars for location and accommodations.

The cons: Despite the other recent negative review, the apartment was not clean upon our arrival. The floors had not been vacuumed (for weeks, it looked like!), bathroom rugs were FILTHY, shower curtains covered with mildew. Francesca was very nice and showed up on day 2 of our stay with new rugs and a shower curtain, but this place still gets one star for cleanliness. What a shame!

Recommended for: families with young children, families with teenagers, tourists without a car

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Helpful votes: 3 / 3

not cleaned upon arrival

Mary B. ()
Review submitted: March 18, 2013   Date of arrival: December 18, 2012

Apartment wasn't cleaned upon arrival as office staff had "forgotten" to schedule cleaners. I was told they would take $100 off rental to accomodate dinner out while the apartment was being cleaned. Next day, I had to go buy cleaning supplies. After several requests for reimbusement, I still haven't received it for either amount. It is now mid-March!! Some office staff were helpful, but that doesn't make up for these issues.

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Helpful votes: 2 / 2

Richard C

RichardC (Houston, TX)
Review submitted: December 10, 2012   Date of arrival: November 29, 2012

2 couples stayed for a week. It worked very well with everything in the apartment working and as described. It is not luxury, but was not advertised as such. The internet speed was better than I expected. Rob and Fran were very helpful. A great location with 2 subway stations within a few blocks. We would recommend this place friends.

Recommended for: age 55+, families with young children, families with teenagers, girls getaway, sight seeing, tourists without a car

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Helpful votes: 2 / 2