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My mom, siblings and I were taking a Christmas trip to visit our brother in Germany, and wanted to spend a few days in Brussels. This apartment was absolutely perfect for us!
I had been preparing my family that spaces in Europe are not as big as we may be used to in the US, so we were pleasantly surprised by how big the apartment was, and how close it was to all of the different places we needed to walk to. We came in by train and it was just a 10 minute walk from the train station. It was just around the corner from another metro station, but we didn't even need to take the metro because Grand Place was about a 12 minute walk away.
We received the code for the apartment a few days before we arrived, and the directions to Smartflats were very well marked on the right doors. There is a great instruction book that shows how to work everything, from the TV, to the microwave, to the dishwasher. There was also a lovely coffee/tea station set up, including sugar and cream.
The only thing that took some getting used to is that the shower is handheld and there's no shower curtain, so you kind of end up getting water splashed everywhere (apparently, this is a very common setup in Europe), but fortunately, the bathroom is huge and has those lovely heated towel racks. Also, it is very helpful that the toilet is in a separate bathroom than the tub, especially in a group of 5.
Overall, we really loved our stay at the Smartflats and would highly recommend. It's very affordable and close enough to Grand Place, without the high prices of Grand Place, and a really beautiful space. Don't hesitate to stay here if it's available!