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The booking with evolve was not smooth. It felt a little odd dealing with a separate entity versus the homeowner. My questions were not answered before the full payment of our non refundable booking was charged. The pet fee was a separate charge and many phone calls and emails occurred before that was finalized. Since I have to stay in airplane modewhile at work, I became very concerned when I was able to listen to the voicemails that were threatening to cancel our reservation if we did not call back about the pet fee. There were three separate charges on our card and no deposit which we are used to. There is a very high non refundable cleaning fee in addition to the Vrbo fee and a damage fee.
Once we finally arrived, everything was as described. We utilized and thoroughly enjoyed the house and all of the amenities fully. We are frequent vacation renters on vrbo in the Murphy’s and Arnold area. We went to all of our favorite places and tried some new ones. It’s best to just explore and ask the locals.
For us this rental felt like home. We make every attempt to be very clean and as respectful as possible. We only had one encounter with the contact, which we figured out is the homeowner, and it was a quick response and very pleasant. I would have given it five stars except for the evolve experience and the fees associated that are exorbitant and without a refundable deposit.