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The Hermoso Apartment on Calle 94 is well located in a safe and secure building. The apartment itself is quite lovely and, with the additional patio and living area with fireplace is very spacious. The kitchen is small with little counter space but more than adequate for most situations.
We had no problem with arranging for the apartment and Ignacio was easy to work with for the arrangements and check-in. However, things quickly fell apart following our departure. I should have left a note detailing the issues we encountered - a curtain panel that came off the track, a accidental wine stain on the mattress cover, a small broken vase for a silk flower in the bathroom, a broken lid on the carafe for the coffee maker. These were all certainly our responsibility. But I confess at 4AM I was only concerned about getting to the airport to catch my 6AM flight. As it turns out, I should have taken the time. Ignacio began contacting me and my fiancé early in the morning to inquire if we had departed. By the time my first flight landed in Miami, Ignacio and his wife had accused me and my fiancé of trashing the apartment and stealing a clock radio. My fiancé scrubbed that apartment from top to bottom the night before we left. It was cleaner than when we arrived. I asked Ignacio to allow me the time to complete my travel so I could discuss with my fiancé to come to a solution. However, Ignacio decided to write a terrible review of us while I was still on an airplane flight and before I could discuss anything with my fiancé.
My fiancé and I both already told him we always intended to be responsible for damages and would work something out in a satisfactory way. Ignacio's demands for repair, replacement and cleaning costs were excessive. For example he demands $50US to clean a mattress cover that could be replaced brand new for $20! He demands $50 to replace an entire coffee maker when only the lid to the carafe is damaged. Also, he was angry about replacement of such things as toilet paper, laundry detergent and some kitchen supplies. There is nothing noted at the HomeAway website, or on any kind of note left for us at check-in that this is expected. I assumed this was covered by the $52 service fee we were billed when we made the reservation. Apparently I was wrong. Still no reason for such anger and bad action.
Ignacio accuses us of holding a party for 30 people on Friday and Sunday evening. This is grossly over-stated. We had 13 friends of my fiancé for dinner on Friday. We had 12 family members of my fiancé for dinner on Sunday. We did all the cooking ourselves, purchased all the supplies, and cleaned the kitchen and cooking equipment perfectly. True, there was about 1/3 of a small bottle of olive oil that we used completely.
Ignacio accuses us of stealing a clock radio. We both have smart cellphones - why would we do such a thing. I did unplug the radio so we could charge phones in the bedroom I put the radio in a drawer and never thought of it again.
My offer to cover his expenses up to $125 (if he cannot locate the radio) remains in force. I extend my apology for not having written a note before we left. Perhaps that would have avoided this unpleasantness.
The apartment is lovely. You will enjoy it. But I strongly recommend you leave a note and some cash if there are any damages at all. I would also clarify a supplies inventory and the expectation that everything used is replaced. The host is very impatient and would rather call us names and insult us than negotiate a fair settlement.
It is a very sad, and unnecessary ending to a beautiful week. Only a little bit of patience for Ignacio could have avoided this entire problem.
This apartment was very clean and very quiet at night. 5 of us stayed there comfortably. There were lots of shops and restaurants within the distance of a nice walk. We really enjoyed our time in Bogota from here.