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The reservation I made/room# I booked was changed and I wasn't notified until the day we arrive! I feel like I should have been told my room was going to change and at least given an option between which room I received. When it comes to making vacation reservations for condos "I" am the one who gets to make that choice and I feel like that was taken away from me when I wasn't notified!! Other than that............I have NEVER has any issues with ITrip before, we loved our room and our stay and we will continue to use ITrip for booking our vacations!!