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The property company was very helpful and kind during check in. We had some disappointment with the nonfunctional WiFi and it took a while to get it resolved but the company did eventually help get us a hotspot the next morning. Bottom line is that the location is great for getting to RER and much quieter (and less expensive) than staying in downtown Paris. It also has a lot of room to easily accommodate a family. The washing machine was really unhelpful- half the clothes came out sopping wet and others came out half dry (or not cleaned at all). At least there was a drying rack available in the apartment and a sunny balcony.