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My family and I missed the chance to experience The Hague and the comfort of this lovely apartment, but communicating with Giancarlo was enough to understand how kind, welcoming and helpful he is as a person. He provided us very prompt replies to all of our (endless) questions, and he was very understanding of our schedule changing despite the very last minute notice. It was nice to have the chance to communicate in Italian, along with English, which enhanced the chance to establish online trust with our host. Thank you Giancarlo, see you next time!