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The house is as pictured- very nice, they obviously put care into the house (full tiled tub and stand up shower, nice furniture, all the beds are comfy). The hot tub is a nice feature- we went up the week after Thanksgiving, so too late for the lake and too early for winter sports, just to get some R&R and the hot tub was a great way to relax outside and enjoy the beautiful scenery. The house is part of a community with great amenities. We used the indoor pool one morning- the pool, locker rooms, and bathrooms were all very clean and the staff was friendly. We found a small arcade and game room that had different hours based on age for kids, so our toddler wasn't overwhelmed by teenagers. Same here- the facility and bathroom were clean and orderly. We also found a small playground which was nice.
Most impressive are the owners themselves. They were prompted, friendly, and extremely helpful. They have set up a website with every piece of information regarding the house and surrounding area imaginable. If you have a question they have answered it. I emailed with some concerns that were not their fault (previous renters did not take care of some things they should have) and they immediately addressed and rectified the situation. Furthermore, in all their communications I was given the impression that they genuinely cared about our stay and experience, as opposed to just collecting a check. It snowed while we were there and one day we went out to Kalahari water park- when we returned the deck and steps had been cleared and salted. They have their stuff together! Great stay
This is our second year staying here and it was amazing both years. The Serrano's are amazing hosts and I am very happy to say that they have set the bar very high. The communication, the attention to detail and the house overall make their home a place we will come back to for years. We loved the house last year and this year with the upgrades it made it that much more special. We cannot say enough about how blessed we are to have found such an amazing place to vacation and celebrate special moments in our lives. Every room in the house is awesome and the amaxing game room is an added special touch...we always come in the fall, but are looking forward to adding a summer trip next year.