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Héléna was very nice and helpful. The apartment is very large, clean, quiet, modern, and very safe. Our family of 6 had plenty of room and felt at home. All appliances work. The only problem we had was with the WiFi...it wasn’t very good and a couple of us had to go to a café to get better access to WiFi in order to do work. However, the location is right across the street from the Metro and around the block from Lidel. I love the neighborhood and the apartment. I’d definitely rent this apartment from Héléna again. It was such an amazing stay!