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There were 8 of us from the United States that shared this townhouse on our recent vacation. It was clean and well kept and a short walk to shops, restaurants, and the train station. Communication was a little spotty in the days leading up to our visit, but Kelly finally connected with us. It would have helped if our hosts were using WhatsApp so we could keep in touch more easily One thing to note is that the shower floors are extremely slippery - be careful! And it took our host a while to get to the house to let us in due to traffic. I would highly recommend changing to a key-less, coded lock with a new code that can be given to each renter, since we had to stand out in the cold for about 15 minutes after travelling overnight to get there. The recommendations for local restaurants and sightseeing were very helpful. One thing that helped us was buying an Oyster Card to use on the train. You can just refill it whenever it gets low. The neighborhood was lovely and the people were friendly. We would definitely stay here again if we return to London. :-)