Sleeps 4, 2 Bed, 2 Bath - Sunny Cottage, Peaceful Country Location
Crabtree & Crabtree
Check-in: 4:00 PM
Check-out: 10:00 AM
Minimum age of primary renter:18
Max guests:4 (sleeps up to 4 adults)
Lovely cozy cottage. Good layout for couples or family. Well equipped and comfortable.
Super stay near Coldstream. Wonderful countryside with deer roaming the grounds of hotel.
When we arrived we were greeted by a horrendous smell coming from entrance/bathroom which remained for our whole stay. We had to light candles etc and keep the entrance/living room door shut at all times to keep the smell out of the living space. We couldn’t use the second bathroom at all due to the smell and all had to hold our noses when entering and leaving the cottage. I’m not sure if there is a plumbing issue or if this is the norm but it was very unpleasant!
The front door key took a lot of maneuvering to try and get the door open...many times we found ourselves standing out in the cold/rain to try and open the door.
And lastly the residents that live next door to the cottage were rather unpleasant on our departure. We parked our car at all times in the allocated keepers spaces but for all of 10 minutes when we were leaving this morning at 10am we drove up the drive to the door to load our stuff rather than carting our luggage and having 2 small kids trailing behind us every time we opened the door. The neighbour informed us it was a private drive and that she was sick of people in the keepers constantly using it. At this point I was putting the kids into the car so she could see I was leaving. I would suggest she puts up a sign that says the drive is private and close the gates instead of making visitors feel like they are trespassing. At the end of the day the keepers and all other cottages need to use the drive to enter and exit on foot.
I am disappointed as the cottage had great potential and what should of been a wonderful birthday weekend for my husband was tarnished by the above factors and I can’t say I will be returning or recommending the cottage.
For the price I paid, I would have at least thought the plumbing/smell would of been corrected before we arrived or at least notified us there was an issue.
Thank you for taking the time to post a review. We are very sorry to note the areas you have mentioned. A member of our team visited the property following your comments and there was no evident odour. The housekeeper had dealt with the changeover prior to this. The odour was discussed with the housekeeper to try and establish any cause.
The housekeeper believes this may have come from a rug which had been washed and moved by a member of her team to the bathroom prior to your arrival. She believes this may not have been completely dry and the wool content in the rug had caused the odour. The odour wasn't evident when the housekeeper attended to the property prior to your arrival. She can only sincerely apologise for this oversight and will take it up with the team. If you had mentioned this during your stay, we would have happily asked the housekeeper to attend and deal with this for you.
We have forwarded your comments over to the owners and will ask them to discuss the parking/driveway with the neighbours. We will also ensure the key/locks are checked.
We are very sorry that you were disappointed after your stay at Keepers Cottage but I hope we can welcome you back to the area in the future.
The Crabtree & Crabtree Team
Lovely cottage, spacious rooms, beautiful location
We loved the cottage very much. Borders are beautiful.
The only downside is the bed/bedding.
Double bed squeaked every time you moved and I am a restless sleeper at the best of times.
Duvets on single bed only single bed size, which doesn't allow for an adult to turn over without the duvet leaving you exposed.
Thank you for taking the time to post a review. We are pleased to hear you enjoyed your stay. We will pass on your comments regarding the double bed to the owners for their attention. I'm afraid we only provide single duvets on single beds.
I hope we can welcome you back to the area in the future.
The Crabtree & Crabtree Team