4/10 Poor
David C.
Aug 7, 2018
Convenient location - but disappointing stay
I relayed our poor experience to the owner, but unfortunately have yet to be given an explanation (1 week later) so feel obligated to share our negative experience at this apartment. Upon arriving, we were eventually greeted by M. Charreton who let us in to the apartment. It was clear that no one had been inside in awhile - everything was dirty (top to bottom, covered in hair & dust), the power & water were turned off, there was food left in the freezer that had gone rotten and left a terrible smell, and all of the outdoor furniture was inside; leaving little room for our suitcases. The bunkbeds were also dirty. M. Charreton then charged us 35 euros to rent 2 sets of towels, and 1 set of sheets. We have traveled extensively (using VRBO) and have never had to rent these basic essentials before. I understand this may be acceptable in Huez, but 35 euros seems unreasonable (especially considering this is not disclosed in the listing). Furthermore, we later discovered that we were given the wrong size sheet. M. Charreton came with a new one that evening (10pm) but that sheet was dirty. It wasn't until the next day that we had a clean/correct sized sheet. Again, we understand it was a busy weekend, but this was disappointing. We also ran out of toilet paper and paper towels within one day, and later discovered there was no dishwasher soap. I don't think it is too much to ask for a refund on the on the sheet/towel rental (35 euros), again, since this is not disclosed. However, as mentioned, we have not heard back on this matter (email sent 7/14).
David C.
Stayed 5 nights in Jul 2018
