2/10 Terrible
Laura S.
Apr 13, 2024
Liked: Location
Disliked: Check-in, communication, listing accuracy
Don’t do business with Vacasa
This expensive 3 month stay under the management of Vacasa was a nightmare. The issues are numerous and their communication skills are so horrible and non existant for too much of our stay. Ceiling fans didn’t work no batteries in anything. The outside of the refrigerator was sweating leaking liquid onto the floor. The air conditioner went out the fire alarms and security alarms went off for four hours one morning without anyone showing up no police no firemen no nothing.. this building was a disaster. A man also got stuck in the elevator which my husband had to go help get out. They ended up moving us to a different place which was nice at first until it wasn’t cockroaches no Internet. broken blinds hanging on the floor, all of the TVs so old, none of them worked. Kitchen was poorly stocked only one 4 inch sharp knife, which was dull. They did end up, bringing us a vacuum and a mop after about a 10 day delay, as there was nothing to clean the place with the issues with this company are so numerous and to lodge your complaint on their portal is completely ridiculous and a waste of time we ended up with no Internet for the last 10 days of our stay with only promises that it would be fixed …..never again !!!!
Laura S.
Stayed 81 nights in Jan 2024