1/5 Terrible
Heather S.
Sep 22, 2023
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
Unfortunate Situation
Our vacation was ruined due to a flood this place had on an upper floor. To fix this they put obnoxiously loud blowers, dehumidifiers in our whole condo, we walked in wet cold carpet.. Everything was displaced out of the closets to the bedroom floors. We couldn’t put away our clothing so we walked around suit cases & a mess the whole time. The condo ended up being under construction. So we had 2 infants, being disturbed all day by constant grinding once they went back to work, our view from our balcony was looking through scaffolding along with the moving scaffolding right in front of our balcony the whole 3 day weekend. Not a view we were expecting. We had to Yell at each other the whole time that we was there, because we couldn’t even hear anybody from the living room to the kitchen over the large machines. Not to mention that this was our one vacation for this year. We had people coming in checking those machines when we was there & gone. We contacted someone everyday. No one could help, until after the holiday weekend. They finally offered to move us 2 days before we was leaving to a smaller place. We had 9 individual, too much stuff & hassle for 2 days. After the 3 day weekend still no call. We called again & we was told we would get a call from someone that could make decisions on refunding. All we ever got was an email for a 20% discount & this person never even ask what we had to deal with to make an offer. Very poor management in our opinion.
Heather S.
Stayed 5 nights in Sep 2023