1/5 Terrible
Jay C.
Oct 4, 2023
Liked: Cleanliness, check-in
Disliked: Communication, location, listing accuracy
Terrible Management
No problems with check-in. We asked to drop our bags off in the apartment 2 hours early and were charged 25 Euros. The second bedroom is in the basement down a steep flight of stairs.
Here is when the issues started.
The next day when we tried to enter the apartment the electronic lock malfunctioned, we called the management company and they gave us access to the key to manually open the door. The next morning the door malfunctioned again and this time we were locked inside the apartment. They did send someone (barefoot, with no tools) who we handed the key out the window and let us out.
The handyman took the lock apart and charged the battery and left. We called the management company and were yelled at for having concerns about the door.
We decided to stay and left for our tour 30 minutes late, and when we returned that evening we had to use the manual key for entry. The next morning we were leaving to catch our train and the door would not unlock again. One of us crawled out the window to unlock the door with the key.
We missed Uber's and almost missed our train because our concerns were ignored by the management company. They did offer to refund the 25 Euro bag fee and 11 Euros for a missed Uber. I would not stay her again.
Jay C.
Stayed 2 nights in Sep 2023