10/10 Excellent
Ashley S., Algonquin, IL
Aug 4, 2023
Liked: Cleanliness, check-in, communication, location, listing accuracy
Highly Recommend with excellent owner
When we arrived, we took a quick look through to check everything. Unfortunately, the bedroom on the ground floor had an issue: the sliding door didn't work well, and didn't close all the way so there was no way to lock it. On the patio outside of that same room, was the grill. The grill was clearly never cleaned. I notified Jocely immediately, and she was prompt with replying. She got her handyman, Roy, out there within a few hours to fix the door, he checked the grill and told her it was no longer useable, so she ordered a new one. Roy came back out with the new grill the next day while we were out and set it up. He didn't need to come inside so it was pretty easy. Communication with Jocely was great. The following day we were going to run the dishwasher but noticed. there was standing water at the bottom. Again, I contacted Jocely and she sent Roy out pretty quickly to fix it. Thankfully it was an easy fix, so it didn't take long.
I forgot to mention that when we first arrived and were checking things out, we noticed a comforter was stained and the washing machine had some gross mildew. There were plenty of extra linens, so we just put the one aside and told the owner about it. We cleaned the washer, too. Two recommendations: be a good renter and clean the grill and leave the washer door open after using it.
Ashley S.
Stayed 4 nights in Jun 2023
