4/10 Poor
Kelley B.
Feb 4, 2024
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Disappointing Conditions at Property
We were not greeted by the host/owner upon our arrival as she stated would happen. We had to find everything and figure it out on our own. We did not see the host/owner until midday of our second day.
These amenities were listed on VRBO and were not available during our stay: hot tub, mini fridges in bedrooms, clean potable water dispenser as shown in VRBO pictures, working door ice dispenser and water dispenser.
Problems we discovered: front gate lock didn't work properly; one kayak that leaked and one with a broken handle; shared bathroom toilet was broken - a big deal when the hallway to the other bathrooms flooded from roof leaks; kitchen sink plumbing leaking into cabinet; broken master bathroom sink; light bulbs burned out; light fixture with a short; exposed electrical wires on the interior and exterior of house; wet, sandy, and moldy snorkel/wet gear stuffed in tubs; wet towels, sheets, and laundry stuffed in tubs we needed to use for the leaking roof; hot water did not work consistently; and water leaks. Water leaks from were in the hallway to the master bedroom and two bathrooms, the living room, kitchen, the main entrance, the hallway to the guest bedrooms and running down multiple walls. We had to place multiple tubs, towels, rugs, and floor mats on the floor to try to contain the water. We had to mop the floors multiple times - we took pictures and videos. After we checked out the host, Amy kept sending us harassing text messages regarding our property feedback.
Kelley B.
Stayed 7 nights in Jan 2024