At check in, AC not working in upstairs where 2 bedrooms were located--took 3 days to get fixed, after multiple calls to guest services of Cabins of the Smoky Mountains at Gatlinburg Falls. Windows upstairs had been left opened--seemed like they knew the AC was broken and were trying to hide it. Bugs, dust, cobwebs, broken glass on deck, broken deck chairs, trash in yard, broken microwave, broken fridge shelves with duct tape on front to hold water dispenser in place, 9 bath towels for 11 people--no other towels or wash cloths, including for kitchen. Were told "they didn't have any" when we drove the 20-30 minutes to their offices in Gatlinburg because a guest services person on phone told us we could get them that way. The office in Pigeon Forge has boarded up windows with hand written sign saying the offices are only in Gatlinburg--doesn't say that on the website. Someone did bring some towels 2 days later--still with only 2 wash cloths other than for kitchen. In the meantime, we bought bath towels and hand towels to use, as well as a sponge and a broom as there wasn't one at the cabin. Dishes were dirty, bugs in cabinets, millipede bugs everywhere on floors so couldn't leave anything on the ground-told those are "normal for Tennessee", dryer vent completely clogged (major fire risk), no consistent running water from Wednesday to Friday, no water at all from Friday evening to Saturday check out, after multiple calls to office to get repaired. No office follow up on issues.