In terms of the positive I will say generally Leah is very nice and supportive. As well, the price was great.
Due to how good the price was, I was initially ready to overlook the tears in the furniture, pulled off tile in the bathroom, old musty smell in the apartment, broken drawers in the refrigerator, dead pixels in the bedroom TV, cabinets that don’t close due to warping, wicker coffee table with staples poking out that my husband had to poke down after they scratched my child, and spot in the bathtub that dips when you step on it (sounding like you might fall through to the second floor). All of these things, to me, feel they make sense in terms of the price as well as Leah’s friendly attitude.
What did not make sense to me was that the condo title, description, and amenities all highlighting a pool on site; which was the only filter I used when searching for a vacation rental. This is because I am a social worker in a health center setting and have not had a vacation since 2019, when my youngest was still an infant. For this reason it was very important to me that we have a pool to start teaching my toddler to swim as a part of our vacation.
When we arrived the pool was closed and I asked the owner if she had a sense of when it would open. She made it sound as if we were insane to expect an open pool during the last week of May. She then changed the property description on Vrbo to indicate the pool would only be open June-September, which she admitted to us over the phone.
As a result of her changing the website description, when we attempted to contact Vrbo they said they were unable to track changes, but as it currently says the pool is unavailable they were unable to offer us a refund or relocation. Instead, the host let us know about a local pool which charged $13 per child and $18 per adult all per day which I paid to ensure my children had the vacation they expected.
Ultimately I was beyond disappointed with this stay and the customer service of Vrbo and the host. As the cherry on top when we cleaned the apartment to we found a live cockroach in the trash. I would recommend you thoroughly vet any amenities and get all correspondence in writing as Vrbo favors the renter.