6/10 Okay
Verified traveler
Nov 3, 2023
Liked: Check-in, communication, location, listing accuracy
Disliked: Cleanliness
Disappointing
Upon arriving, we immediately noticed the room had not been properly cleaned. There were dirty handprints covering the walls in the entry & the intake vent had dust hanging off of it. As we began to further inspect the unit we found thick mold on the jets in the master tub & dirty sheets (hair & what appeared to be makeup as it smeared when rubbed). After a short time in the unit, our feet were filthy from the floor. We contacted the property manager with photos & they did send the cleaning crew back, however, we needed to remove our children from the room for this so our early check-in was essentially pointless. Property management did refund our early check-in fee but nothing further. We also reported the master closet had paint cans & turpentine sitting on the floor which was a major safety hazard considering we had 4 children in the unit (it’s also filled with decor so not useable anyways). Half way through our stay we realized an outlet at bed level in the bunk room was completely exposed (plate missing) & easily could have shocked our 3 year old had her hand hit it. We contacted property management but simply got a reply if we’re truly unhappy then we can leave and they’ll refund the rest of our stay - no offer to send maintenance to fix it. Super disappointing overall. The unit has potential to be wonderful, but truly needs a deep clean and inspection. Please do a thorough check of the unit upon arrival especially if you have small children.
Verified traveler
Stayed 7 nights in Oct 2023