- english, german, spanish, russian, polish
Check-in: 4:00 PM
Check-out: 11:00 AM
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
Horrible customer service and falsely advertised.
My mother and I arrived at 8 pm after a full day of hiking to a tiny full bed with no top sheet and no linens whatsoever for the falsely advertised sofa bed that consisted of a foam sectional without removable cushions to actually create sleeping space and a footstool that the owner then suggested I push up to the sectional to make a “sofa bed.” I was appalled. The worst part was how he intentionally kept me on the phone for nearly 20 minutes at now almost 9pm to antagonize me as he repeatedly talked in circles about how I was required to let him know in advance that I was using the sofa bed and that he would be charging me extra money for an already very over-priced rental for the area. Alex even laughed when I suggested I would be expecting a refund. This guy is the worst, and this was by far the worst experience I’ve had in over 10 years of using VRBO. I will say I was thoroughly impressed with the prompt response by VRBO when I called horrified and panicking at that late hour because they arranged for my mom and me to immediately check in to a hotel across the street without an additional cost. Unfortunately, despite multiple pictures, including phone logs of how long he kept me on the phone instead of simply arranging to deliver basic linens, VRBO will only ban him from their website once multiple complaints are filed. Stay far away from this guy! Very frightening treatment of others.
Apartment 9, 2. OG