3 Bedroom, 3 Bathroom Deluxe Villa Sleeps 12(max)
Check-in: 4:00 PM
Check-out: 10:00 AM
100% refund if canceled at least 30 days before arrival date. 50% refund if canceled at least 14 days before arrival date.
First, let me say working with the owner was no issue at all. She listened to my concerns and worked with the resort to get resolution for me. However, the unit we were assigned to was not what we expected. For the sake of time, and to the point, it had a musty smell the first 3 days, assumingly from being locked up tight until I got there. It took a few days, but went away eventually. The unit was very spacious, but the lack of general maintenance for a prolonged period of time was obvious. Smelly shower, moldy walls, moldy grout, stained walls, etc. The jets in the tub worked pathetically. Loud and no pressure. Both toilets ran each night to the point I️ had to shut water off every night so it didn’t keep us up. The dishwasher had a burning smell every time it was run. My wife found annoying bugs on the night stand every night. This was the icing on the cake. The resort offered to move me to a “newer, cleaner room” at midnight. This was not an option with 2 kids, grocery’s, etc. The resort laughed it off when they sent someone to the room to see what they could do for me. On at least 2 occasions my room door was left propped open by the resort maintinance crew, when they didn’t notify me why they were in my room. If your going to book here, make sure you communicate and demand a new, clean room from the start. Don’t accept nothing less.
It was everything I imagined
Everything was beautiful and comfortable