Studio, 1 bathroom, 2 Sleeps
Canceled bookings will not receive a refund
Top Deck Cottage
My wife and I loved the top deck cottage! It was everything we expected and the property is well maintained! The dock was great and easily accessible from the cottage. We are looking forward to coming back next season to enjoy Elbow Cay.’
Cute & cozy!
We enjoyed our stay at Top Deck Cottage. It was a cute and cozy place to stay and the view was gorgeous.
Upsetting and totally unexceptable
There is no excuse for the issues that we had, the first thing that went bad happened the 3rd day when we ran out of water and sent a email to Jon , the son of the owner telling him about the issue. It took 15 hours for them to get the caretaker over to flip a switch on the cistern. We were without water from 5:00 pm until 8:00 am the next day. There is NO reason that this should have taken this long, the owner Steve lived about 1/2 mile away and Jon his son was also around, not too mention the caretaker. We could not use the toilet, clean up that night or make dinner. Also Steve the owner decided that it was alright to have the plumbing reworked on the 6th day of our stay. During this time period, we were not to flush the toilet or use the shower or drain anything down the sinks and shower. The work that was done was not to repair piping but was to add a toilet to the lower level of the house where he had a work shop. Steve told us that he needed to get the work done, not caring that he had paying guests staying there. He told us that we could go to the resort down the road and use their bathrooms if we needed. When we asked him how long the plumbing was going to be down he said that he didn't know 8hrs, 24hrs? He really did not care. It is mind numbing to me that he can operate in this manner. We have had rental property for over 20 years and would never put our guest through things like this.
I guess that Steve the owner felt that is was ok and by him telling us "sorry for the inconvenience" it made it ok in his mind.
Jim I am sorry that you were disappointed with communication and felt that there was an uncaring attitude. I did first see your 8:18pm email message about a cistern tank being empty early the following morning. I informed Jean who quickly switched the tank for you. Water is a very precious commodity on the island and we do ask that guests try to be careful and conserve water. The tank does have to be manually switched over when one is empty. We did have to have some plumbing work done and hired a professional plumber in order to have it completed as efficiently as possible. When they could schedule the work Steve indicated that he had notified you ahead of time. They were actually working on a few items. Jean our caretaker is losing his current housing and we are working on completing a small space for him to stay. Our decision to undertake this is largely based on feeling that him staying on the property in the future will allow for faster and easier contact for guests. There was also actually a small supply side leak in the plumbing system at the water pump connection which was not big enough to lose severe amounts of water but it did need to be repaired. The water did have to be turned off and the pump disconnected to make the repair. I believe they had a three man crew on site and completed the work in a timely manner. I am sorry for any communication issues with what was being completed and that you felt the property improvements were handled in an uncaring manner.
previous reviews are correct.
great location and good basic place to stay. cart was needed or bikes. loved the island.
Great location, home needs some love.
Could not ask for a better location on Elbow Cay. You have Ocean (Atlantic), Bay and Sea of Abaco at your doorstep. The studio is close to two great restaurants and just a short cart ride into Hope Town and the famous lighthouse. The price is right for what you get but I would like to see this wonderful property upgraded in every sense of the word. It needs some of everything. That said, we had a great stay and appreciate the use of this property. If you want to sell, let me know. Thx
Located in the hub of one of one of the best boating areas in the world. Enjoy beaches, reefs, fishing, island hopping and exploring.