4 Bedrooms, 3 Bathrooms, Sleeps 12
Canceled bookings will not receive a refund
Pictures may be better & no heated hot tub
We stayed in this home the last week in January 2018. There were no major problems and the House met all of our needs but for the price per night I expected more of a luxury feel that we did not experience. The kitchen had some dings and looked like it needed a little love, most rentals would I suppose but I also believe most rentals keep up with the damage, the towels were old and unmatching, a funny thing to complain about but I’m relating the experience to price. I was very upset to find out that the pool and HOT TUB featured in the pictures are not heated. Yes, even the hot tub went unused during our stay because it was freezing. It’s listed in the rental agreements that the hot tub is not heated (we read over again once we checked in) but it was a major let down after seeing all the beautiful pictures of the pool and not being able to enjoy it. Two of our guests also revived a rash that we could only narrow down to the bed they slept in because only one of them used the washer to wash clothes. I can not say for sure, but this left us uneasy about our stay as well. I wouldn’t recommend this house because of the price. If the price was lower I would feel better about renting it because like I said no major issues, but for what we paid I felt we did not get the experience usually attached to homes in this price range. We have stayed in many VRBO’s in multiple cities and this is the first non 5 star review I’ve ever left.
I will add a positive note that the house manager was very easy to work with and quick to answer questions before check in. We were, again, just let down with the overall feel and presentation of the home. Everyone kept saying “the pictures were better than being there in person.”
Hi, I’m sorry your were unhappy with your stay. I wish you had made mention of it sooner as we could have addressed any concerns you may have had as we try our best to provide the best service and comfort to our guests while staying in our homes. To help assist, our pool is NOT heated and it is outlined in our listing, HOWEVER the spa IS HEATED for an additional fee. This information is outlined in your welcome email when you booked the home and prior to your arrival to the house.
Again, my sincerest apologies, if we knew there was any concern we would have addressed it, and the heating of the spa could have been addressed if it was brought to our attention.
Thanks and best of luck.
Was very spacious, but needed some maintainence.
The house was spacious and we enjoyed the outdoor space. Did have a few issues--had plumbing problems, shower head in master shower fell off and some maintainence could be done in the kitchen. When we booked the place last spring, we understood there were two sofa beds, which were not there. There were 12 of us and we did not discover the air mattress until a couple days before we left. This was our first experience booking a VRBO so did learn some things that we would consider in the future.
This is disappointing to see because we have never advertised there were sofa beds at our home. I’m not sure if this Guest has misread the description as it clearly states we have 4 queen beds and 2 queen air mattresses are available and provided if there are extra guests beyond 8 in the home (this would need to be clarified in Guest count within initial reservation). Air mattresses are placed in a closet that is located in the family room where the TV is located so I’m not sure why it took a few days for the clients to find them. Once client checks in a call is given to see if there was anything needed. Clients always responded Everything was good. So Its uncertain why there is a review like so.
Just as pictured! We loved it and had such a wonderful time. We can't wait to come back!
The house is absolutely stunning. We were so in awe with the the design and how spacious it was!
Everything that was advertised in the biography of the house was precise. There is some wear and tear but that is what is expected of a house that is constantly being rented out. We had family and friends over and the house was more than enough for everyone to feel comfortable in! The only thing I probably didn't like is that the toilets flush very slowly - so if you guys plan on staying here don't try to force the water to go down cause it will lead to the toilet being clogged. The house does provide a plunger and it wasn't much of a problem to us to fix it. The house is kind of chilly inside so we honestly didn't even have to use the ac on a warm day.
Overall, our stay was satisfactory and even with the minor cons - it doesn't stop us from giving 5 stars to this home based off communication with SkaiiHomes and the home itself. We originally were going to reconsider our stay but after we checked in we knew we made the right choice in keeping the home rental. Thank you again Mimi, Jane and Alex for having us! We hope to come back again or maybe even purchase the home if you ever decide to put it up for sale :-)
We had a wonderful time at this home! Mimi and her staff were great to deal with and answered all of our questions when we needed anything from restaurant referrals to things to do. The home is located in the hub of little Saigon so you had amazing food within minutes from the home. Can't wait to come back!
We had a small engagement celebration here and the home was perfect! We had such a wonderful time and all of our family and friends loved it! Mimi and her staff were so accommodating and helped us plan and organize everything from the distance. Super helpful.