Shoreline Properties, Inc.
Overview of Stay
The place was clean. Great location. No issues. Would highly recommend this place to family and friends.
My stay at the Pyramid
Had a hard time locking and unlocking the front door.
The bathtub was very slippery when wet.
Overall, it was very nice and we were satisfied.
We are glad to hear you enjoyed your stay, despite some setbacks. We keep maintenance on staff until 10pm every day in case things like this occur. You are more than welcome to give us a call to request assistance with maintenance. We’d love to have you back!
Clean and comfortable beach front condo
We were overall satisfied with our stay. The condo was clean and very comfortable. The location, access to the beach and pool were great! Our only
Issue was wifi access. We had a lot of trouble accessing the internet and then when we did connect we were kicked back out soon after. We ended up using a lot of data. I guess we might not have noticed but it rained a lot on our vacation so we were inside more than we would have liked.
We are so glad to hear you enjoyed your stay! We encourage all of our owners to provide their own WiFi, but some use the building's WiFi. We will speak with the owner about perhaps upgrading their service. We would love to have you back!
Bad communication on what the package contained
We had a small group of friends get together for the weekend at the Pyramid near the 4th of July weekend. Most places are very busy during this time but Ocean City was no where near being completely filled this year. We registered for a weekend on HomeAway because the user interface is very easy to work with and the price was fair. The price for 3 nights was fair with check out being at 10:00. We had to go to a rental company (ShoreLine) to grab the keys for the apartment. We had been told that parking would be provided for 1 vehicle which was great for us considering that we were carpooling to save on space and cost. When we arrived, we were told that parking would be an additional cost (to be fair, the parking lot across the street in front of the grocery store is free).
I wish that had been communicated ahead of time to ensure that we were informed. When we got to the hotel we parked across the street and used one of their carts to transport our luggage. The apartment seemed to be very dirty for being "cleaned" prior to arrival. There were broken chips in the carpet on the floor along with a round from a childs nerf gun on the floor in the living room. The apartment did not come with any towels or bedding (this was communicated ahead of time). The part that everyone forgot to mention was that the apartment did not come with toilet paper or other cleaning supplies for the end of the week. You as the renter are responsible for cleaning the apartment upon checking out. There were also several drains that were broken that we had to use tools to force open to drain water from the shower and sinks. At this point, I called the rental company and tried to explain my concerns but was reassured that anything minor could be marked on the list that they provided for damaged things within the unit. We tried our best to enjoy our time at Ocean City for the weekend and were glad to find that there were kitchen utensils as well as pots/pans to cook. There is a dishwasher but we had to go buy our own detergent. I spoke with the manager during the checkout process and he attempted to explain that we should have informed them of the issues up front but the lady I spoke to on the phone said they will take care of everything, just mark it on the sheet. He said he would speak with his manager about the situation but did not do a good job of de-escalating the situation. I would not recommend this hotel to someone unless there are not other locations.
We are very sorry you did not enjoy your stay with us. We would, however, like to clarify a few matters. It is standard Ocean City practice for rental properties to not come with linens. This is not something we do, but something the local industry does. Additionally, the manager was correct: you can call us at any time to report things that need to be fixed or redone. It is correct that anything minor can simply be marked on the comment card we provide you, but plumbing and cleaning issues are things we can and do send people to address. It is possible the rental coordinator you spoke to misunderstood you when you called or specifics were not reported. We have cleaners always on staff and our maintenance works until 10:00 p.m. in case of any issues. We also have an answering service that can address any concerns after hours as well. Thirdly, the tenant is not required to clean. We ask that you take out your trash and wash and put away any dishes you used. You are not expected to clean the property. Shoreline makes sure our tenants remain informed of everything the unit does or does not have or if the building has a registration fee. It is on every email we send you, as well as your contract. We inform every guest that the owners do not provide paper products or cleaning supplies. An informed customer is the best customer, and so we send all necessary information more than once. We regret that we could not be of more service to you and sincerely apologize for the miscommunication.