3 bedrooms, 3 baths, Sleeps 6
- english, spanish
100% refund if canceled at least 60 days before arrival date.
The written description and the photos do not represent what I experienced at this property
I arrived early (two hours prior to contract time but at a time the manager agreed to)
The lock box would not open and after fumbling for half an hour and it finally opening the manager agreed it could be quite sticky sometimes, not something a guest not familiar with the property should have to deal with. Debris of leaves and seeds covered the walkway and it was impossible not to track this into the house. A gardener was dispatched after a call to the manager, something that should have been checked by the manager in advance.
Upon entering the property my heart sank. The house smelled unclean and was. Dirty pots were found in the cupboards... dishes left drying on the counter. Two cupboard doors came apart just from opening them. Again this was repaired but not something a guest should have to patrol.., truly the manager’s responsibility. The house was left unclean and again help was sent, the main housekeeper. She apologized that her crew did not perform their duties well and the two of us began cleaning the home. Dirty counters fingerprints on the windows and cobwebs throughout the building... not an experience I have encountered in 15 years of renting vacation homes.
I too own rental property so before writing to you of my experience the owner was called in hopes of an understanding ear and an apology for what I had experienced at his property. The owner manager and housekeeper were there when I called. Not a word of apology was issued and each denied in turn all I presented. Truly know the photos do NOT represent this property well and it is NOT in Bel Air as listed. Buyer beware! Please, physically have someone look at this property before investing in a vacation here.
We try our best to accommodate all guests and strive to please. Contrary to what you say, in addition to apologizing we accommodated. If you were not happy, you could have asked to leave early and for a refund. Instead, you asked for a late checkout, which we accommodated you.
The property is just as described per other reviews and see that no one other than you has had an issue.
The house is in Bel Air per the city's website, therefore, please get your facts right.
Nice LA Hidaway
Roomy place with three full bedrooms, great for family vacations or reunions. Great, quiet location in canyon half way between the San Fernando Valley and West LA with a quick drive to either place. Owner was very responsive to requests.
Off the beaten path. Six of us, couple and family of four stayed for 3 days. Nice bedrooms and bathrooms, kitchen and easy access laundry. Nice gathering space for dining, etc. Comfortable. Close to Beverly Hills and Sherman Oaks.