4 bedroom 3 bath house in a quiet established neighborhood.
- english, Espaniol, un poco
Check-in: 4:00 PM
Check-out: 11:00 AM
Smaller dogs may be considered by owner.
The house is not child-proofed.
Max guests:9 (sleeps up to 9 adults)
100% refund if canceled at least 30 days before arrival date. 50% refund if canceled at least 14 days before arrival date.
Prompt friendly management and comfortable property.
It was nice.
Home away from home
We came to celebrate the holidays with family. What a great place tor every one to come and visit. Looks small at first glance but once inside it has been well maintained. Loved the two levels and Fire pit outside. Wish we could have enjoyed the deck out back. Great place to stay.
This was not a good experience for our family due to a failure by owner to type correct access code
This property is conveniently located in Vancouver. The property itself was comfortable and nicely decorated. There is a large, beautiful yard in the back with a deck and BBQ. Unfortunately, our experience was completely soured due to a lack on attention and thoughtfulness from the owner.
We arrived in Portland at 9:30pm. After gathering our bags, renting a car and stopping by the store, we arrived at the property at about 11:30pm. Our party of 7 unloaded the car in below 40 degree weather and were unable to access the key for the property. I attempted to text, email and call the owner. Her phone went straight to voicemail. After 30 minutes of attempting the code provided by the owner, we left.
I was not contacted by the owner until 6am the next morning. Her attitude was careless - “maybe I typed in the wrong code” “try this ****, maybe that will work” “sorry I wasn’t awake at midnight, I was sleeping like a baby.”
I repeatedly requested a refund and was ignored. She drove to the property after we were unable to locate instruction binder. She had to get down on her knees and reach her shoulder into the back of a cabinet to retrieve it and later scolded us for inconveniencing her because the binder was “right where I said it was.” Only after I asked her directly in person did she agree to provide a refund.
She then only provided a partial refund for first night. When I requested a full day refund and suggested a comp night for the massive inconvience she caused, she accused me of extortion. AND said we were welcome to leave her property if we didn’t want to pay for another night.
I have stayed in private rentals all over the world in Sydney, Osaka, New York, Washington DC and Bend. I have never been unable to access a property or unable to contact an owner in a timely manner, regardless of the time of day.
I typically have owners ask me to let them know when we arrived and confirm we were able to access property. All other owners understood that they were providing me with a service and were attentive, available and hospitable.
I have never experienced such poor customer service and lack of responsibility or hospitality as I have with this owner. I would not recommend this property due to the complete thoughtlessness and disregard for our family and inability to accept full responsibility for her error without attacking and accusing us in return. She demonstrated a complete lack of maturity and understanding of her role as a host.
Typically, renters contact me a day or two prior to check-in for instructions, or to mention if they are to arrive really late; this lady did neither. I reached out to her the day of check-in with no response. Sadly, the communication and events relayed in her review are grossly distorted. My ACTUAL messages to her the following morning were verbatim, “Oh no! I am awake now…maybe I typed the code wrong. I didn’t realize you were getting in so late. Maybe try ****?”
After no response from her, I reached out again, “Please let me know when you see this message. I feel horrible. I thought your party was in the house and everything was good last night, so to hear you couldn’t get in is very upsetting.”
One hour later she messaged they were in the property, to which I replied, “I’m glad you’re in the house…I’m sorry I wasn’t available at midnight to help with entry, I was sleeping like a baby thinking you were all checked-in earlier that evening. I hope you enjoy your stay.”
Then soon afterwards, she said they couldn’t find the welcome binder in the cupboard under the bar as I previously mentioned. So I immediately drove across town to find it exactly where I said it was. I’m not convinced they even looked.
I did refund a fair amount for their time lost at the rental, and fortunately, they were able to stay the night with family close by. After receiving the refund, she then threatened if I didn’t refund TWO whole nights, she would leave a negative review… which I didn’t, and she did…this is extortion by definition.
I care greatly for the comfort and well-being of my guests, pouring much of my life into making this house all it can be. After her lengthy message back about how horrible I was, and how unhappy she was, I couldn’t stand the thought of her enjoying my house for one more minute. I said they were more than welcome to leave and stay in a hotel for the rest of their time here….which they didn’t.
Even months before her stay, after booking my property, she was soliciting a refund from me for petty things. I met her whole family when I was there, and they all seemed really nice, but later felt so sorry for them having to live with such a negative and angry person.
Typing one number wrong in my welcome message (a mistake I’ve never done before), has become a HUGE regret of mine that will NEVER happen again.
Exactly as described and expected
Home is located in a quite neighborhood, was clean and comfortable. Communication regarding the booking was prompt and courteous. Would happily stay here again.
Perfect stay for conference Goers
We came in for a conference in downtown and were pleasantly surprised to find that the house was only 8 min from downtown. We liked being close to shopping and the freeway to get anywhere quickly. The house itself was perfect for all of us. We loved the areas around the house to sit as a team and debrief about our conference. All the rooms, bathrooms and kitchen is nicely appointed. Ever woman that walked through the house and called it home for 2 nights was very impressed!
Great, cozy place to stay in. Quiet, away from all the craziness. Very close to airport.