1 bedroom, town centre, close to everything, fully equipped, home from home
Sarah Marques Neves
- english, portuguese
Check-in: 4:00 PM
Check-out: 10:00 AM
• Every effort is made so that clients are able to check in from 4pm, but we ask clients to please note in peak periods this may not be possible. • Please note, for arrivals after 9pm, there is a 30 Euros supplement, which would be payable on check in. • We would ask guests to report all damages • There is a call out charge of €30 Euros for any lost keys / keys left in the apartment • Please leave keys on the dining / kitchen table on the day of check out.
100% refund if canceled at least 60 days before arrival date.
The good, the bad and the ugly
The good, beautiful apartment in great location midway between old town and beaches.
The bad, very uncomfortable bed, extremely low water pressure and very noisy until 11:30 pm. Also, there were no starting grocery basics like salt, pepper, sugar or tea, all needed to be purchased at the local store unlike all the other apartments we have rented using HomeAway.
The ugly, when we arrived we found that construction was going on in the building. Extremely loud hammering and drilling between 9 am and 5 pm. We were not advised of any work being done by the host. The host did not seem aware the work was going on but I find it hard to believe that the owner had not been notified. The reason for the vacation was to rest and recover for medical reasons which was near impossible. Out of our 4 day stay we had to endure the noise for 3 days. We had asked the host for compensation but were only offered a drink at the owners restaurant.
We thank our esteemed clientsfor their valuable feed back however we would like to take this opportunity to clarify a couple of points.
The apartment is self catering, having said that we do provide bed linen, towels, a couple of dish wash tablets and discloth plus a toilet roll and any other cleaning products left behind by precious clients.
The works referred to were necessary plumbing works being carried out and which was regrettably totally beyond our control . The works operated during the legal working hours of 8am to 5pm. THere was no noise after 5pm.
As soon as the client notified us, we spoke immediately with the 3rd party responsible & were informed that the works would move to the block next door so no further disruption would be caused during this guests stay.
The clients asked to be moved to equal or superior accommodation. Within 1 hour we arranged for them a superior apartment within a resort with indoor & outdoor pool, gym & 24 hours reception which would allow the clients to have the rest, relaxation and recovery time they stated they required .
To our amazement, the clients declined the accommodation offer and chose to stay in the apartment......
The very next day they complained again and asked us for a monetary refund.
A further further good will gesture of complimentary drinks at a popular roof top bar, which they also refused.
Clients who arrived on the same day that these clients left had an amazing stay with no disruption and this has continued to be the case.
Unfortunately it was most regrettable that works were being carried out during the clients stay, and despite our best efforts and the offer of alternative accommodation, we were not able to satisfy the clients in the manner they expected.
For anyone concerned we would like to assure them that all works are now complete.
Loved Old Town
We loved the location of this property being right by the entrance to the Old Town. We really enjoyed sitting out on the balcony savoring coffee in the morning and indulging in fabulous Portuguese wines and appetizers in the evenings. It was a great people watching spot right by entrance. The unit is beautifully remodeled with all of the modern conveniences including electric shades that made sleeping so delightful in a dark, quiet room. This place is very walkable to all of the sites in Old Town. Would highly recommend it!
This place is a gem!
I've stayed in many VRBOs and for the most part, while they've all had some charm, they tend to be somewhat less desirable than their pictures. Not this place though - if anything, the pictures undersell it. This is a completely updated apartment with quality finishes, it's spacious, and the furniture is all really comfortable. The property manager, Sarah, is fantastic and wonderfully helpful. Overall, an excellent vacation and we hope to return soon.
nice modern apt in very good location
Nice apt in great location. Balcony overlooking small plaza. A/c works well. Three floors up with no elevator. I am 73 with heavy luggage and could manage ok. Rental office is just a few blocks away and better address to use to use when first arriving. Older agent on duty during weekend was a little crusty but ok. I made a good choice .
Great little apartment
Great little apartment and city. We loved our stay and would recommend it to others. It was a little inconvenient not having a lift to the apartment as we had a six month old baby and lots of luggage to accompany him. The beaches in the area are incredible and the location is perfect for a few days or weeks getaway.
Great location and Very good quality Property
The property is located just inside the old city walls and provides easy access to the town on foot and the main parade running the length of the town by the sea. Plenty of good restaurants nearby and some interesting buildings and narrow streets to wander in.
The beaches are simply stunning on both the south and west coasts and if you take the time to go up into the mountain area as well there are some amazing walks.