Owner's Response: Wow, I'm very sorry you encountered so many disappointments, and I apologize for your inconveniences. I received your call about the leaking well when we were in a remote location with very poor cell reception. The cottage has an artisian well and has been serviced by professionals in the field who advised us that the "leaking" is normal. But I'm sorry that I didn't let you know accordingly after we had cell service. It's my fault that the sofa bed was not checked between renters the day you arrived. We learned later that week that the prior renters had damaged it. Unfortunately, it was discovered by you instead of me, and I apologize. It is under warranty and is being replaced. The only exterior window in the cottage that doesn't have a blind is a very small window on a north facing wall at the bottom of the stairway which would effect the heat load very little. I noticed you had the A/C set on 68 degrees. Since the outdoor temps were unusually high (mid 90's), I don't doubt the A/C was working hard to keep up, especially since the 8-foot slider door was being opened often by your group of ten people. I had cleaned the A/C condenser the day you arrived, so it's weird it had collected tint so quickly?? I apologize about your cleaning the fridge condenser, and I admit it must have needed cleaning. I got your message about the condition in which you left the cottage and appreciated the fine job you did. I make it a point to email each and every one of our guests to thank them for their business and invite them back. I'm so sorry, but your email fell through the cracks. I tried calling you personally a few days later, and unfortunately got disconnected after you answered the phone. I failed to try again and I apologize. Our son is buying the cottage from us, but the realtor has not removed the "for sale" sign. In closing, thank you very much for staying with us and for working hard to leave the cottage in great shape! Take care and be healthy!