Dear Linda B,
I am so sorry you had such an experience while staying at our condo. After you told us about the handle to the master bath, I reached out to the previous renter and asked if he had had problems. He said that the handle was tight, but, that he was familiar with it and it worked fine. The maid also was familiar with the handle and said it worked for her. I am sorry that it broke on you.
I am also very thankful that we were able to get it replaced the next day on a holiday weekend.
As for the hot water, the first that I heard you were having problems was after you had checked out, and then I saw your review.
I initially was concerned that the hot water was taking so long to get hot. When you said that 4 guests couldn’t get their showers in, it may have helped to tell me how long the water was staying hot. As it turns out, the water heater was replaced, but it was not the problem. There was a slab leak that was draining the water heater. Not something I could have prevented.
I am sorry that you were put out by stripping your beds. I have stayed at many vacation rentals and have had this requested at more than half of the locations.
As to cleanliness, our housekeeping has been complimented for years, and she takes pride in her work. I do wish you had mentioned that you did not feel the unit was cleaned, I would have had it cleaned again for you.
As for the length of time to clean between guests, our bedspreads are not laundered at the condo. We have extra sets and pick them up from the dry cleaners on the day of arrival for the next guest. That way there is ample time to get the unit cleaned and all the linens put back in order.
Again we apologize for the less than excellent experience you had at our condo, and hope you will consider staying with us again.
