Condo, 2 Bedrooms, 2 Baths, 6 Sleeps
Pool / Spa
Max guests: 6
100% refund if canceled at least 60 days before arrival date. 50% refund if canceled at least 30 days before arrival date.
We had noticed that there were reviews about the cleanliness of the place we had chosen, but also comments were made that the problem was remedied.
Upon our arrival, the unit was unclean—Layers of dust on the ceiling fans and louvre closet doors, dirty floors, and hair in tub. We spoke with the owner, and we were very upset that the place had not been cleaned prior to our arrival. We asked for a refund. We were told that he would refund us the cost of one cleaning He took our name and address, and never sent a check to reimburse for all the cleaning products that we paid for out-of-pocket. It took several days of cleaning, scrubbing, vacuuming, and disinfecting to be acceptable.
Nice 2 bedroom open layout. Nice green view from lanai . Friendly neighbors. Loved access to adult pool which is very close to condo
Nice complex & great location
We can live in clean outdated or tired unit but not a dirty one. Contacted Manager upon arrival due to condition of unit. Was told that his cleaning service would be coming in. Tobacco smell very strong throughout the unit although listed as non-smoking and area rugs were covered in hair & dirt. We did some basic cleaning that night. The cleaning service contacted me after leaving voice mails with the manager on Jan 2 & 3 with no response. We filed a complaint with VRBO and the manager did contact me after they left him a message. We arrived on Jan 1 but the cleaning service wasn’t able to come until Jan 5. The kitchen cooking utensils & coffee pots appeared to be what one finds in a bad thrift shop. The sitting room love seat & chair pictured in website , which appeared to be teal colored leather, was not what was there. Again I would guess thrift shop purchase. The complex is beautiful & well maintained the public areas are nice. This complex is in a super location close to many popular places. After a thorough cleaning we enjoyed our stay.
We our sorry you had a problem the wife and I were on the road and could not respond. The problem has been resolved the cleaning service has been replaced. The leather furniture was worn and replaced and the coffee pots were new but used. We appreciate your informing us of these problems and hope you consider staying with us in the future
* Jet SkiingSwimming
* Live Theatre
* Miniature Golf
* Fitness Center/Gym
* Cinemas/Movie Theaters
* Night Club / Lounge Enterment and Karaoke
* Manatee Park
* Naples Zoo
* Everglades excursions