Owner's Response: I was actually very surprised to see that a review was left like that considering everything was handled sufficiently and I have the text message correspondence between me and the tenant that shows just that. Apparently a fitting came loose on a pipe on Christmas Eve. I spoke with them and informed them I would call the owner and get back with them. I called emergency plumbing services and as I awaited their call back to let me know if they serviced the area and/or had a technician available, I drove a few miles up the road to a late night mass that the owners (my parents) were attending to let them know of the problem as their phones were turned to silent. Within 20 minutes of being informed of the problem, I called the tenants back to see what else I could do for them to rectify the situation. The gentleman said he had turned the hot water off and they would be fine with it as long as someone was there Monday to fix the problem...I remember the gentleman saying,.."it's no problem we're Hoosiers". Problem was fixed Monday and I touched base and everything was ok......then I see the 'review' a day later. As a property manager I did everything I could do for them and I don't know what more to say.