Villa, 4 Bedrooms, 2 Baths, 8 Sleeps, 1 swimming pool
Daniel de Vuyst
- english, french, german, spanish, dutch
100% refund if canceled at least 60 days before arrival date.
Could have been amazing, but a mixed bag.
I’m finding it quite hard to review this villa, the contact with the owner has been brilliant and cannot fault that. However we had some serious issues with this villa, when we arrived we were not shown anything by the local representative meaning we didn’t even know which key opened which door or where the air conditioning unit was. We didn’t have any hot water for two and a half days and we didn’t have heating for three so this really put a dampener on our holiday. We even had to spend one of our days waiting in for the boiler man because the local representatives didn’t come to the villa as they said they would. Trying to get any sort of help from the local representatives is a joke. In general the villa was nice but very run down, lots of chairs were broken, the couch had rips in the fabric, the shutter is the bedroom didn’t work, stains on bedding etc. The pool was really dirty, we did ask for a net but we’re told we weren’t allowed one because that was the gardeners job. We only saw the gardener twice the entire time we were there so as you can imagine the pool got dirty quickly. We also had a serious issue with security, when we arrived we were not told what the security code was to the alarm system we were told we didn’t need to use it, so we never set it! On our second night we were woken up at 3am by a rude Spanish security guard telling us that we needed to tell him a code, when I explained to him we didn’t have it, he got very aggressive, asking for our passports and threatening to call the police. When we called the local representatives the next day our worries were just laughed at, as a group on seven females this was a very frightening experience and even to this day we still don’t know what happened. Despite being promised we would be informed on why the alarm malfunctioned. Overall, the villa could be lovely but the main issues of not having heating or hot water, as well as the issue with the alarm and the general run downess of the villa and the incompetence of the local representatives ruined it for us which is a real shame. The villa is in a great location just a short taxi ride from peurto banus and the neighboorhood is very quiet, so if your going to use this villa as a base and nothing else it would be fine. If, like us you wanted to spend most of the holiday in the villa you will be disappointed.
Thank you for taking the time to write this feedback. The comfort and the peace of mind of the tenants is something crucial to me, so I'm sorry for what happened during your stay.
The water boiler/heating system broke down when you arrived, and this is bad luck as we always check the system before any arrival and this time everything seemed fine. When we heard about the issue, we asked the heating specialist to come as fast as possible, but he needed to order a piece to repair the system.
Concerning the complaints about our local representatives, I really have a mixed feeling as we've been working with them for years without any complaints from the tenants. They told me that they even took you and your friends to the 24-hour supermarket at almost midnight when you arrived and made no issue of answering your call at 3 am.
Do you have any pictures of the dirty pool? The gardener has a list of all dates for guests staying in the villa to ensure everything to be in tip top condition upon their arrival. He assured me that the water in the pool was pristine.
Finally, following your remark about the alarm, we have asked Prosegur to verify the whole installation and they found a box which was loose. It has now been fixed back in place securely, so the next tenants can stay safely at the villa.
I'm happy you liked the great location of our villa and the quietness of the neighbourhood. Feel free to come back another time.
Fantastic place, a real home from home 🏡
We were a group of 8, ages ranging from 15 to 49 and the villa met all our needs.
I would thoroughly recommend this villa to anyone looking for a base to enjoy their holiday from or as somewhere to spend the whole holiday in.
We had a great time in this house.
The villa is as it is shown on the website: clean, welcoming and the garden is well maintained.
I would definitely recommend it to my friends.
Pleasant stay in Marbella
We had a nice and lovely stay in Marbella. The property is clean, the place is quiet, the garden is beautiful and the swimming pool is excellent. Thank you to the owner, we are looking forward to the next time.
Really confortable stay
We have had a really comfortable and relaxing holiday. The house is really well equipped. I hope we can have the opportunity to go back soon.