2 Bedrooms, 1 Bath, Sleeps 4
Pinkham Vacation Rentals
Check-in: 3:00 PM
Check-out: 11:00 AM
Minimum age of primary renter:25
Charged A LOT of fees but you need to do the work
The property itself was cute and clean however it was not the relaxing get away we had hoped for. Next door a large construction project is underway they worked every day of our weekend stay. On arrival the linens were present despite our request to bring our own upon notifying caretakers they imposed on us to remove the bedding ourselves and store them, the shower head needed to be replaced since it was defective but most upsetting of all is the overpriced cleaning fee since WE HAD TO DO ALL THE CLEANING or else an additional (in my opinion unreasonable) amount would be imposed cleaning items included bringing your own trash to the dump, cleaning stove tops, washing dishes, cleaning fireplace, and many others so I’m not entirely sure what the charged “ cleaning fee” pays for?
We will not be using this service again there were too many unreasonable fees affiliated with the property it’s a vacation if I wanted to spend my time cleaning I would stay home.
As the history of positive reviews indicates, this home is one of our guests’ favorites due to its charm, location near conservation land, access to biking and skiing trails, and the consistent level of quality service we deliver. It’s a great place to enjoy a relaxing time in the Valley, and we wish your experience had been up to par. We are happy you were pleased with the cabin itself and that you found it to be clean and comfortable. Your review comes as a surprise since you mentioned how pleased you were with our service! We are very sorry about the unfortunate occurrences which put a damper on your good time. We’ve looked into each of these issues and hopefully we can provide some clarity.
By default, our housekeepers provide linens for guest stays, and they missed our note indicating that you did not want them; we apologize. When you notified us of the oversight, we assured you that you wouldn’t be charged for them and asked if you minded placing the small stacks of linens in the closet to avoid disrupting your getaway. We’re sorry that your trip got off on the wrong foot.
When you notified us of the showerhead, we reached out immediately to our handyman and had the entire unit replaced within the hour. The guest before you had over-tightened the assembly. Thank you for informing us of the issue so that we could quickly fix it; that level of service is what we strive to deliver.
We were sorry to learn from reading your review that construction disrupted your visit. Had we been made aware of the issue we would have worked with you to find a solution. A nearby home is under construction, and we're sorry to hear it impacted your visit.
Regarding the cleaning fee, we wish we knew you had concerns about it before you departed, as we could have further clarified expectations and put you at ease about it. Our expectation is simply that the home be left in a reasonably clean condition, as it is a private home owned by someone who loves it. We want to ensure that it’s being well-cared for by guests. As you mention in your review, the home is kept very clean; the cleaning fee covers the housekeepers coming in to do a heavy-duty cleaning of the home between every guest stay to ensure that the high standards of our guests are met.
Overall, Jessica, we wish you reached out about your larger issues and gave us the opportunity to address them. We hope you’ll give us the chance to show you what a typical stay is like in the future!
Awesome weekend in paradise
Was great to have trails right in the backyard. Loved having the woodstove, we stayed in for dinners and enjoyed the peacefulness of the location.
Thank you so much for choosing to stay with Pinkham Vacation Rentals! We are thrilled you enjoyed a lovely stay at 72 East Branch with the trails, cozying up by the wood stove and the off the beaten path but so close to it all location! We hope you will let PVR bring you back to paradise for years to come!
Nice little romantic weekend
This cabin was perfect for a little fall weekend getaway with my boyfriend and our dog -- quaint, easy to find, clean. We will be back!
We are so glad you enjoyed your recent stay with Pinkham Vacation Rentals and that you loved 72 East Branch as much as we do! We cannot wait for you both to come back to beautiful Mount Washington Valley with PVR!
My boyfriend and I truly enjoyed this cabin. It was clean, easy to get to and close to so much!
We would, and plan to, stay there again!
Nice and cozy chalet!
Pictures accurately show this property. Good central location to attractions. Quiet. Perfect for a couple or small family.
We are thrilled you had such a nice time at 72 East Branch recently with Pinkham Vacation Rentals! We're so happy the picture accurately portrayed this home and you knew exactly what to expect upon arrival. We are so glad you were happy with your home's location and all the attractions you had access to! We are pleased you were able to come and relax in a quiet, peaceful location and we hope you will choose PVR to bring you back to our beautiful area again!
Nice Cabin in the Woods
The cabin was a great property for a couple (or small family). We enjoyed the amenities and the location.
We're thrilled you had a nice time here in beautiful Mount Washington Valley at 72 East Branch with Pinkham Vacation Rentals! We're glad you found the property to be great, you enjoyed the location and amenities and that it was a perfect size for your group. We hope you will choose PVR for years to come to bring you back to the valley!