6/10 Okay
Karen C.
Apr 3, 2023
Liked: Check-in, location
Disliked: Communication
False advertising
I rented this condo for myself and my two grandsons, one of which suffers from autistic spectrum disorder and has incontinence issues. I specifically rented this condo because the property claimed to have washer and dryers on each floor. This was very important to me as my special needs grand child needs daily laundry. There are in fact two laundry rooms on each floor but none of them have both a functioning washer and dryer and in many neither works. The maintenance people told me these have been broken for a very long time and are too old to get parts for and the board refuses to buy more. In one of the many laundry rooms in the building that had a functioning dryer was a note from a guest asking the person who stole all their towels from the dryer to return them. These rooms are often open despite the fact they are supposed to be locked. The washer and dryers each cost 2.50 I complained about losing money in broken machines and received no response. One machine that allegedly worked didn’t spin the towels etc and it took 3 hours to dry when I finally found a functional dryer on the second floor. Additionally we were told we could not dry beach towels on the balcony, there is no where in the unit to do this therefore the towels were constantly wet. Upon check out if you have more than 2 loads of wash you will be fined for additional loads. The only way this can be accomplished is by doing some laundry yourself before hand. When I complained about the facilities I repeatedly got the message there are 2 laundry rooms on each floor despite the fact none have functional equipment. I was also encouraged to take my laundry down the road to a laundromat, which was not practical without a car and with 2 children one of which has special needs. There was no dishwashing liquid and no scrubbing pads available upon arrival. The bathroom is dark and moldy. The leather chairs in the living room are discolored and tired. Behind the bed and bedside table are dusty and dirty. The location is great for pool and beach access. I could have accepted the deficiencies of the condo but the property management is horrible and they intentionally mislead potential renters into believing they will have laundry facilities readily available. I would never consider renting any property run by this management company.
Karen C.
Stayed 6 nights in Mar 2023
